Lisa De La Cruz
Medical Assistant
Rancho Cucamonga,CA
Summary
Dedicated healthcare professional with extensive experience in healthcare procedures and patient assistance. Strong organizational skills contribute to efficient office operations and enhanced patient care. Proficient in medical terminology and clinical protocols, facilitating seamless coordination and effective communication with patients. Committed to delivering exceptional support and ensuring a positive experience for all patients.
Overview
38
38
years of professional experience
Work History
Medical Assistant
Arrowhead Regional Medical Center
04.2017 - Current
- Educated new hires on key health metrics (HbA1c, HEDIS measures, cancer screenings, BP, BMI, smoking cessation, PHQ-2/9).
- Trained Medical Assistants and Care Assistants in Value-Based Care workflows and quality programs (QIP, GPP, P4P, Waiver).
- Abstracted and audited charts to track population health metrics and ensure regulatory compliance.
- Coordinated patient outreach and follow-ups, including colorectal screening initiatives.
- Supported referrals, appointment scheduling, and mobile clinic operations.
- Developed training materials and resources for MediTech, Tableau, CAIR, EPIC, and SDOH workflows.
- Collaborated with Health Education Specialist on updated metric guidelines and education.
- Assisted staff with CAIR immunization portal and IEHP processes
- Participated in audits and policy implementation per Arrowhead Regional Medical Center standards.
- Provided administrative support, including supervisor correspondence and message management.
Health Service Assistant
County of San Bernardino Department of Public Health
03.2013 - 04.2017
- Assisted physicians and physician assistants with direct patient care
- Collected vital signs, performed venipuncture, and roomed patients
- Assisted with Pap smears, colposcopies, and well-child exams (CHDP guidelines)
- Provided patient education on STDs, nutrition, diabetes, and contraception
- Supported Primary Care, Women’s Health, HIV, Pediatrics, and Nurse Visit clinics
- Managed referrals, chart preparation, and medical records
- Utilized IEHP, CAIR Immunization, and Meditech systems
Medical Assistant
Desert Valley Medical Group
02.2000 - 03.2013
- Managed patient charts and documentation
Collected vital signs. - Assisted with Coumadin Clinic and anticoagulation management.
- Supported oncology bone marrow evaluations.
- Removed sutures and staples.
- Coordinated referrals, radiology scheduling, and insurance verification.
- Assisted with knee injections and thoracentesis.
- Provided urgent care and allergy testing/injections support.
- Floated between clinics as needed.
- Navigated Meditech, Nexgen and Centricity portal.
Medical Assistant
Cheng K. Hsieh M.D. OB/GYN (Retired)
11.1991 - 01.2000
- Supported physicians with direct patient care and procedures (Pap smears, colposcopies).
- Collected vitals, performed venipuncture, and roomed patients.
- Managed scheduling, charting, inventory, and suture/staple removal.
- Educated patients on STDs, contraception, and prenatal care.
Medical Assistant
Manuel Tawatao M.D. OB/GYN (Retired)
01.1988 - 11.1991
- Educated patients on preventive care, treatment plans, and follow-up instructions.
- Collected and processed specimens for diagnostic testing.
- Roomed patients and prepared them for physician exams.
- Documented medical histories, vitals, and medications to support patient care.
Education
Bachelor’s Degree - Health and Science
Excelsior College
11.2021
Certified Medical Assistant Certificate - undefined
California Certifying Board for Medical Assistants
01.2005
Medical Assistant Certificate -
Bryman College-National Education Center
01.1988
Skills
- Fostering professional development
- Flexible in new environments
- Adaptable thinker
- BLS and CPR certified
- Bilingual in English and Spanish
- Develop educational resources for workplace training
Timeline
Medical Assistant
Arrowhead Regional Medical Center
04.2017 - Current
Health Service Assistant
County of San Bernardino Department of Public Health
03.2013 - 04.2017
Medical Assistant
Desert Valley Medical Group
02.2000 - 03.2013
Medical Assistant
Cheng K. Hsieh M.D. OB/GYN (Retired)
11.1991 - 01.2000
Medical Assistant
Manuel Tawatao M.D. OB/GYN (Retired)
01.1988 - 11.1991
Certified Medical Assistant Certificate - undefined
California Certifying Board for Medical Assistants
Bachelor’s Degree - Health and Science
Excelsior College
Medical Assistant Certificate -
Bryman College-National Education Center