Lisa Dowd
Summary
Encouraging manager and analytical problem-solver with talents in team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in independent decision-making with sound judgment to esure company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Barking Boutique
11.2021 - Current
- Hired as Puppy Ambassador and quickly rose to Management.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with ability to cover needs and apply individual strengths.
- Negotiated contracts with customers.
- Interacted well with customers to build connections and nurture relationships.
- Promptly and professionally resolved a variety of customer issues with mutually beneficial results.
General Manager
DiBella's Subs
05.2015 - 11.2021
- Developed and implemented strategies to increase sales and profitability.
- Recruited, hired and trained team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Corner Bakery Cafe
09.2010 - 04.2015
- Handled cash accurately and prepared deposits without issues.
- Mentored and motivated team members to achieve business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability and minimized waste.
- Trained new employees on proper protocols and customer service standards.
Education
Associate of Science - Restaurant And Food Services Management
Quincey Junior College
Quincy, MAHigh School Diploma -
Weymouth High School
Weymouth, MASkills
- Employee Relations
- Staff Management
- Business Operations Knowledge
- Team Leadership Expertise
- Hiring and Recruitment
- Process Improvement
Timeline
Assistant General Manager
Barking Boutique
11.2021 - Current
General Manager
DiBella's Subs
05.2015 - 11.2021
Assistant General Manager
Corner Bakery Cafe
09.2010 - 04.2015
Associate of Science - Restaurant And Food Services Management
Quincey Junior College
High School Diploma -
Weymouth High School
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