Lisa Ebner
Brush Prairie,WA
Summary
Versatile postmaster with comprehensive experience in management of USPS operations, labor relations, customer service, safety enforcement, hiring, training and development. Performs multiple functional tasks simultaneously and engages in customer and employee relations professionally.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Postmaster
U S Postal Service
Vancouver, WA
12.1983 - 01.2020
- Was a Senior Operations and Customer Service Manager and Postmaster, working in 4 districts throughout the United States as well as serving on senior detail assignments at Area and HQ's.
- Certified Lean Six Sigma green belt, used to lean and streamline operations and facilities within the organization.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity in retail and delivery operations.
- Managed a team of 300+ employees at last position by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Created detailed reports on project progress for District and Area review.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Represented the organization at conferences and training sessions an expert in operations management.
- Developed managerial training materials for supervisors and managers.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Ensured compliance with applicable union contracts and engaged in local labor negotiations and grievance handling.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Monitored attendance records and leave requests for accuracy and completeness.
- Coordinated training programs for new employees and existing staff members.
- Received multiple senior manager awards throughout my career for operations excellence and leadership.
Education
Some College (No Degree) - Social Sciences
University of Wisconsin - La Crosse
La Crosse, WISkills
- Postal services knowledge
- Customer-Oriented
- Policy compliance
- Vehicle Maintenance
- Professional Demeanor
- Records Management
- Records Maintenance
- Deadline-oriented
- Workload Management
- Labor Relations
- Route Planning
- Employee Training
- Postal regulations
- Logistics Management
- Delivery Coordination
Affiliations
- I retired from the USPS in 2020 after 37 years of government service, however was called back as a contractor during 2021 and 2022 peak seasons to assist in management of difficult operational areas in Oregon and Montana.
- Outside of work my hobbies are gardening, cooking and spending tie with my family and pets.
Accomplishments
- Received multiple senior manager awards for outstanding performance and leadership throughout my career
- Served on multiple details and leadership teams, including for HQ, the Cap Metro Area in Charlotte NC and the Western Area, located in Denver.
- Worked in mulpile districts in the US, including in Wisconsin, Minnesota, Alaska, Colorado, Montana, Oregon and Washington.
Certification
- Green Belt in Lean Six Sigma
- Certified Trainer with USPS
Languages
English
Professional
References
References available upon request.
Timeline
Postmaster
U S Postal Service
12.1983 - 01.2020
Some College (No Degree) - Social Sciences
University of Wisconsin - La Crosse
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