Lisa Fisher
Deltona,FL
Summary
Over the past 20 years, I have become confident with my talents to call myself the Queen of all Trades. I am a self-motivated professional woman who is capable of becoming a product knowledge expert in less time than what companies expect. I am the manager companies send to turn a low performing store into a high performing store with my management skills. With every place I work at, I am able to increase profits while retaining the current employees there. I believe in leading by example and treating employees with respect, compassion, and encouragement. I believe this mindset can be achieved while holding employees accountable to all company standards. People will refer to myself as the Ray of Sunshine who leaves a legacy of top performers. Developing employees, coordinating events, and managing daily operations while maintaining legendary customer service standards is what I am known for. I enjoy being detailed orientated, market trend curious, and considered to be the most reliable employee a company will have. I am able to create a community wherever I go and build rapport with everyone I meet. I have a natural talent to make any stranger into a person that wants to buy into any brand I represent. I am the person who people gravitate towards in a crowd. I enjoy to multitask and I always look for how else I can challenge myself to reach the next level.
Overview
17
17
years of professional experience
Work History
Client Business Advisor
Gary Yeomans Ford
2023.12 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers with Ford Certification.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Proficient in CRM e-lead with calling leads, creating opportunities, confirming appointments all while maintaining an organized calendar to support all level of business.
Assistant Store Manager
Green Ops Florida- Jungle Boys
2022.11 - 2023.12
- Utilized effective listening skills to quickly learn the patient’s buying behavior patterns in order to maximize the sale.
- Resolved patient complaints and addressing the patients’ special needs while maintaining a low discount rate.
- Monitored the customer service provided by team members. Offered continuous feedback and coaching while modeling best practices.
- Gained a strong understanding of finance, record keeping, benefits, and other Human Resource tasks. Recruited, hired, onboarded, and developed all employees to ensure they follow company standards and current Florida laws. Scheduled and conducted Store meetings and employee one on ones.
- Ownership in all areas of inventory management including: ordering items, keeping stock, performing inventory audits and leveraging company resources to avoid outages and overstocks, Analyzed inventory stock daily to clear out low skus before receiving new items or having to further discount them.
- Stayed up to date with understanding all technology systems and softwares (e.g. Microsoft Suite, Dutchie leaflogics system, Zebra labeling, etc.)
- Compared business data week over week and discussed the results to the Head of Retail. Performed outreach programs to gain new business while learning how to be ahead of other competitor business trends.
- Attended training seminars requested by corporate leaders to improve skills and productivity within a startup company.
Assistant Store Manager
Petsupermarket
2022.07 - 2022.11
- Worked directly with the Store Manager to achieve financial results, operational metrics, operational standards, and human resource management
- Partnered with the Store Manager in providing guidance and direction to the store team in the areas of customer service, associate development, inventory control, human resources, safety, loss prevention and expense control, so that the store may operate as efficiently and profitably as possible.
- Conducted inventory counts of products and animals to ensure all metrics are set to Company ordering standards.
- Educated customers and employees on animal care, and the benefits of company sales programs to increase return customer transactions.
Agent in Charge
Verano- MUV Dispensary
2021.08 - 2022.06
- Handled escalated patient issues effectively, demonstrating strong problem-solving skills while upholding company values, standards, and adhering to Florida Medical Marijuana laws.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively teaching sales techniques that built strong trusting business relationships with patients that excited them to try new products.
- Played an essential role in achieving store goals through strategic planning alongside upper management during daily meetings.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Assistant Greenhouse Manager
EFG Orchids
2020.09 - 2021.09
- Utilized new social media technologies for improved data collection and analysis, enhancing decision-making processes in the greenhouse.
- Coordinated sales efforts with Greenhouse Manager to develop promotional materials that showcased unique offerings from the greenhouse operation.
- Coordinated Gardening Club meetings, seasonal sale events, and other social events.
- Maintained regulatory compliance by following local, state, and federal guidelines regarding Covid safe practices, pesticide use, water conservation, and waste disposal.
- Led all areas of inventory management to ensure accurate records and efficient use of resources including: receiving new plants, pulling weekly wholesale orders, and setting aside plants for clearance.
- While in outdoor weather conditions, worked directly with customers as salesperson and role model for entire greenhouse team..
- Grower duties- weeding, watering, repotting plants when needed, creating arrangements for sale, staging plants and merchandise displays for sale.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
Store Manager
Starbucks
2011.04 - 2020.05
- Hired, onboarded, and developed partners who meet both a Starbucks and Disney Springs level of customer service.
- Managed a team ranging from 8 to 126 associates in all areas of Human Resources including: coaching, discipline, benefits, and scheduling.
- Traveled for the company to support management changes at over 15 locations around Central Florida which allowed me to manage teams with a variety of different experience levels, cultures, and market trends.
- Achieved Store of Excellence that met and exceeded company goals with sales, labor, inventory, employment retainment, P&L reporting while being proactive with current retail trends.
- Maintained an organized and clean store using current health code standards which resulted in perfect audit scores.
- Became a District lead that could train a team with a new concept in a short period of time and successfully execute new business plans.
- Coordinated events as the District Community Lead which showcased my passion for Starbucks and the local area to gain more brand awareness. This directly caused an increase in sales, and customer satisfaction within a district of 13 stores.
Cafe Manager, Event Coordinator, Inventory Manager
Borders Books Music and Cafe
2007.01 - 2011.04
- Prepared orientation and training for all new cafe Team Members.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Ensured all cafe Team Members were up to date with current promotions and procedures for Seattle's Best Coffee.
- Event Coordinator for all promotions including new book releases, children events, Wizards of the Coast events, Harry Potter release party, open mic night, and cafe promotions.
- Responsible for maintaining an organized and visually appealing merchandise display for the cafe and book side.
- Responsible for the Financial Stewardship of Seattle's Best and Borders by executing flawless inventory counts, shipment receiving, and book returns.
- Maintained a work balance between the Cafe team of 10 and Inventory team of 35 to ensure all tasks are independently completed.
Education
Business Management -
Seminole State College
Lake Mary, FLSkills
- Proficient in Microsoft Office Suite, CRM software, Leaf Logics, and Quickbooks
- Knows Spanish
- Positive and Upbeat. Inspiring Public Speaker
- Over 15 years of top performing management experience
- Customer and Client Relationship Management
- Business Development and Planning
- Event Coordination and Market Research
- Effective Leadership Coaching and Development
- Self- motivated and Team player
- Sales Operations and Goal Achiever
- Analytical Problem Solver
- Profitability Optimization and Persuasive Negotiations
- Information Collection and Product Knowledge Expert
Accomplishments
- Employee of the month numerous times throughout my career.
- Exceeded sales goals every quarter since stepping into a management role throughout my career. Always hitting top bonus.
- Well known as the manager with the lowest employee turnover and the highest level of company standard.
- Always selected to support new store openings due to my excellent level of customer service, strong attention to detail, and store operations.
- Noted to be the cleanest store with high scores on health audits, and a low maintenance cost.
- Continuously increased company customer incentives such as VIP rewards, Treat of the month, gift card sales, etc.
- Known to be top candidate for company incentives.
- Achievements include:
- Developed team member training material for Associate and Key holder that has been implemented at Green Ops.
-#1 in the district for VIP signups at Petsupermarket
-4.8 Google reviews at Green Ops and Verano
- Coffee Master at Starbucks and Borders
-Highest Blended Beverage Sales FY 2017 at Starbucks
-Top store seller for Kobo Ereader December 2010 at Borders
-National Top Pot Doughnut sales manager winner 2009 at Borders
While working at Starbucks I was involved in multiple programs and had wonderful career opportunities:
- I was apart of the opening management team for Starbucks Disney Springs Walkup cafe. My main role was scheduling 126 partners to meet both Starbucks labor standards and accommodate all Disney Springs activities.
- Women’s Impact Network District Lead- hosting seminars in career development and character growth activities for both partners and customers throughout Northern Central Florida.
- Career Development District Lead- hosted training sessions and evaluations for high performing shift managers looking to move up in the company.
- District Community Lead- ensuring Store Managers were engaging in community work and communicating it to the Central Florida area. This was done monthly per district and I was responsible for 13 stores.
- Partner Engagement District Lead- coordinated a district of 13 stores for all their social and business events such as Barista Championships, Community Service Events, Community Social Events, Coffee with a Cop, Greener Apron seminars, District Meetings, Partner of the Quarter Brunch with groups of 35 people or more.
- District Seed Store- conducted new company training in the store then implemented the new standard throughout my district. Feedback and Follow ups were the key to our success.
- Greener Apron Program and Partners for Sustainability 2018 - a college level course in International Sustainability. After completion, I was then invited by Senior Company Leaders to Seattle to discuss the future of Sustainability and training in stores.
References
Available Upon Request
Timeline
Client Business Advisor
Gary Yeomans Ford
2023.12 - Current
Assistant Store Manager
Green Ops Florida- Jungle Boys
2022.11 - 2023.12
Assistant Store Manager
Petsupermarket
2022.07 - 2022.11
Agent in Charge
Verano- MUV Dispensary
2021.08 - 2022.06
Assistant Greenhouse Manager
EFG Orchids
2020.09 - 2021.09
Store Manager
Starbucks
2011.04 - 2020.05
Cafe Manager, Event Coordinator, Inventory Manager
Borders Books Music and Cafe
2007.01 - 2011.04
Business Management -
Seminole State College
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