Lisa Gauthney
Hyattsville,MD
Summary
Driven individual with a passion for helping others and advocacy for Mental Health support and resources. Possesses excellent communication and problem-solving skills with a commitment to providing the highest level of care to those in need. Skilled in conflict resolution, risk assessment, and crisis intervention. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
6
6
years of professional experience
Work History
Crisis Counselor
Trevor Project
- Provided crisis intervention and suicide prevention support to LGBTQ+ youth along with general communities through phone based platform
- Demonstrated active listening skills and empathy to support callers in distress to foster a safe and supportive environment
- Conducted risk assessment and safety planning to address immediate safety and ensure the well being of callers by using the support model
- Collaborated with leadership team to coordinate resources, referrals, follow up plans and safety interventions
- Maintained accurate documentation in accordance with organizational policies and procedures using UP platform system
- Participated in regular training and professional development activities to enhance counseling skills and to stay up to date of best practice in LGBTQ+ youth mental health
- Contributed to the development and implementation of outreach initiative to raise awareness of the Trevor Project's services and promote LGBTQ+ affirming care and support
- Participated in regular case consultations and peer supervision sessions to enhance clinical skills, receive feedback, and ensure quality services for callers
- Utilized crisis intervention techniques and de escalation strategies to provide immediate support to youth experiencing emotional distress and suicidal ideation
- Advocated for LGBTQ+ rights and social justice issues by providing education and resources on intersectionality, inclusivity, and culturally competent practices.
Crisis Counselor
CCSI
08.2016
- Implement, document, and demonstrate an understanding of the importance of multiple perspectives and have the skills to be successful in their interdisciplinary effort
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Provided care referrals when necessary to prioritize safety and assistance suitability
- Assisted youth in accessing housing, employment and other basic needs
- Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors
- Attend Monthly meetings with QA to enhance skills and receive feedback
- Activities and use instructional materials suitable for infants and toddlers with a wide range of cognitive, physical, and emotional maturities
- Cultivated strong relationships with clients by quickly establishing rapport
- De-escalated client distress with encouraging advice and situational empathy
- Planned or conducted programs to prevent substance abuse or improve community health or counseling services
- Engage with team members via slack channels
- Attend yearly and quarterly Assess safety in the first three minutes of call Provide resources to callers looking for shelter, food banks and other local resources
- Conduct and submit CPS reports Maintained confidentiality of records relating to clients' treatment
- Utilized diverse interventions and counseling methods to model coping skills
- Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handling all contacts
- Dispatch Mobile crisis and Emergency Services
- Obtain and document all required data according to established policy, protocol and procedure to assist in the identification of gaps in services that can be addressed.
Teacher
Educare DC
05.2018 - Current
- Participate in local evaluation and national Educare Implementation
- Participate in Reflective Practice and Supervision throughout program
- Support and provide continuity of care to help infants and toddlers develop secure relationships
- Participated in ongoing training to enhance own job skills and knowledge
- Collaborate with Family Engagement Specialist (assigned to each child), and other Educare personnel and support staff to promote individual children's goals relating to early communication development, fine and gross motor skills, development of social and self-care skills
- Provide enhanced curriculum focus on: social emotional development, early language and literacy, physical development, and integration of arts
- Study, engaging in system of reciprocal, regular data feedback and utilization for individualized planning for children and families and continuous program improvement
- Provide a high-quality early learning program that incorporates evidence-based curriculum and instructional activities
- Experienced with social media and communications platforms
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Participate in Family Child Service Reviews as scheduled
- Collaborate with Family Engagement Specialist (assigned to each child), and other Educare personnel and support staff to promote individual children's goals relating to early communication development, fine and gross motor skills, development of social and self-care skills.
Education
BACHELOR OF ARTS (B.A IN EARLY INTERVENTION -
University of Birmingham
Birmingham, ENGLAND09.2024
Indiana University-Purdue University
Columbus, IN05.2019
Skills
- Hotline Management
- Safety Planning
- Documentation Skills
- Suicide Prevention
- Coping Methods
- Text Support
- Risk Evaluation
- Reflective Listening
- Managing Risk
- Emotional Support
- Telephonic Triage
- Creative Thinking
- Constructive Feedback
- Relaxation Techniques
- Effective Working Relationships
- Best Practices and Standards
- Emergency Call Response
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Active Listening
- Call Center Operations
- Computer Proficiency
- Call Triaging
- Route Dispatch
- Typing Proficiency
- Crisis Handling
- Inbound Call Management
- Youth Support
- Breathing Techniques
- De-Escalation Techniques
- Documentation skills
- Youth engagement
- Reflective listening
- Multicultural Competence
- Time Management
- Excellent Communication
- Teamwork and Collaboration
- Organizational Skills
- Intervention Planning
Timeline
Teacher
Educare DC
05.2018 - Current
Crisis Counselor
CCSI
08.2016
Crisis Counselor
Trevor Project
BACHELOR OF ARTS (B.A IN EARLY INTERVENTION -
University of Birmingham
Indiana University-Purdue University
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