Open To Work
Lisa Goodall
Canby,OR
Work Preference
Summary
Dynamic professional with extensive experience in managing high-volume customer interactions and resolving complex issues efficiently and calmly. Proven ability to leverage strong communication skills to foster customer satisfaction and loyalty. Well-versed in industry best practices for customer service, consistently striving to enhance the client experience and drive positive outcomes. Committed to delivering exceptional service while maintaining a proactive approach to problem-solving and relationship building.
Overview
27
27
years of professional experience
Work History
Community Manager
BOAVIDA COMMUNITIES, LLC
04.2024 - Current
- Updated resident accounts with latest personal information and recent payments.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Enforced community guidelines to maintain a positive environment.
- Formulated lease documents.
- Crafted and delivered notices for tenant requirements.
- Liaised with maintenance for prompt resolution of property and tenant matters.
- Partnered with regional manager to resolve problems related to tenants and properties.
- Scheduled necessary repairs ensuring timely resolutions for property issues.
Office Assistant
Riverside RV Park
10.2023 - 06.2024
- Coordinated tenant move-ins and move-outs with Rent Manager.
- Assisted with capturing and entering meter readings in Rent Manager.
- Maintain up-to-date payment records within Rent Manager.
- Supported the creation of notices for tenants.
- Ensured compliance with established park guidelines.
- Ensured top-tier customer service experience for all guests.
- Ensures hygiene in restroom and laundry facilities.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Delivery Driver
Instacart, Spark, Door Dash, Uber
02.2022 - 06.2024
- Provided professional grocery shopping and delivery.
- Handled grocery pickups and deliveries efficiently.
- Ensured timely delivery of meals from restaurants.
Client Services Supervisor
Fiserv
07.2019 - 03.2020
- Supervised team performance and tasks for 10 workers.
- Organized one-on-one sessions.
- Handled the organization of training calendars.
- Addressed escalated customer concerns.
- Conducted reviews at mid-year and end of year.
- Coordinated with senior leadership to implement correct processes and procedures.
- Collaborated with multiple departmental managers to enhance work relations.
- Worked alongside colleagues for compliance with established protocols.
- Ensured compliance with company policies and procedures related to customer service activities.
- Provided technical assistance to clients when needed.
- Acted as a liaison between clients and internal teams to resolve any conflicts or discrepancies quickly.
Customer Service Representative
Fiserv
06.2002 - 06.2019
- Handled significant volumes of inbound and outbound calls efficiently.
- Determined customer demands, explained relevant details, thoroughly researched problems and offered viable resolutions.
- Maintained comprehensive records of all conversations in call center database.
- Educate new hires in data entry, customer communication, and modern technologies.
- Engaged clients effectively by going the extra mile, fostering long-term relationships.
- Served as a liaison for conveying messages between managers and team members.
- Partnered with colleagues to effectively solve customer problems.
- Reviewed cases, identified client needs, resolved issues, and provided solutions.
- Advocated critical issues to specialized departments.
- Collaborated with various departments to escalate and resolve client problems.
- Facilitated discussions to resolve client-related matters with team members.
- Kept Excel logs updated with status on reviewed cases for management.
- Assumed multiple client service roles, including Express Client Service Rep Level 1, Level 2, National Rep, Key Accounts Rep, Key Accounts Lead, Rapid Response/Tag Key Accounts.
Network Control
Fiserv
01.1999 - 06.2002
- Managed operational links for ATMs and hosts.
- Provided guidance to clients and third parties on ATM/Host issues.
- Oversaw incoming client file submissions.
- Engaged third-party client representatives when files did not succeed.
Y2K Batch File Testing
Fiserv
06.1998 - 01.1999
- Produced Batch files to support client evaluations.
- Examined and handled batch files from clients to maintain correct formatting.
- Collaborated with clients to adjust files.
Education
High School Diploma -
National High School
Skills
- Team collaboration
- Payment processing
- Team Training
- Relationship building
- Client service and support
- Time management
- Escalation management
- Creative Problem Resolution
- Call center experience
- Follow-up skills
- Client relations
- Customer education
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Community Manager
BOAVIDA COMMUNITIES, LLC
04.2024 - Current
Office Assistant
Riverside RV Park
10.2023 - 06.2024
Delivery Driver
Instacart, Spark, Door Dash, Uber
02.2022 - 06.2024
Client Services Supervisor
Fiserv
07.2019 - 03.2020
Customer Service Representative
Fiserv
06.2002 - 06.2019
Network Control
Fiserv
01.1999 - 06.2002
Y2K Batch File Testing
Fiserv
06.1998 - 01.1999
High School Diploma -
National High School
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