Lisa Hardwick
Gray,GA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Kroger Pharmacy
Macon, GA
08.2000 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Set up and modified patient profiles in EPRN to include current information such as medications and insurance details.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
Skills
- Prescription Pricing
- Relationship Building
- Prescription Order Verification
- Detail-Oriented
- Regulatory Compliance
- Inventory Tracking
- Data Entry
- Inventory Management
- Answering and Routing Calls
- Customer Service
- Verbal and Written Communication
- Resolving Complaints
- Medical Insurance Claims Processing
- Time Management
- HIPAA Compliance
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Kroger Pharmacy
08.2000 - Current
- CPhT - Certified Pharmacy Technician