Lisa Hernandez
San Antonio,TX
Summary
Hard working customer service representative with many years of experience working with customers. Solid team player, positive demeanor with the ability to start from the bottom and work my way up.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
IBEX Global
San Antonio, TX
07.2020 - Current
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Service Advisor
San Antonio Dodge Chrysler Jeep Ram
San Antonio, TX
06.2017 - 06.2020
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Communicated professionally with colleagues, freelancers and clients.
- Cross-trained and provided back up for customer service managers.
Housekeeper
Faust Hotel
New Braunfels, TX
10.2016 - 05.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Kept building entryway glass clean and polished for professional presentation.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Service Advisor
Bluebonnet Chrysler Dodge
New Braunfels, TX
10.2014 - 11.2016
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Education
No Degree - Required
Canyon High School
New Braunfels, TXSkills
Documentation and reporting
Complaint resolution
Empathetic and genuine
Customer Relations
Money handling abilities
Timeline
Customer Service Agent
IBEX Global
07.2020 - Current
Service Advisor
San Antonio Dodge Chrysler Jeep Ram
06.2017 - 06.2020
Housekeeper
Faust Hotel
10.2016 - 05.2017
Service Advisor
Bluebonnet Chrysler Dodge
10.2014 - 11.2016
No Degree - Required
Canyon High School