Lisa Herold
Akron,OH
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Americare Kidney Institute
Akron, OH
08.2016 - 04.2018
- Scheduled patient appointments using electronic health record (EHR) systems, optimizing clinic workflow.
- Assisted patients with insurance verification and billing inquiries.
- Coordinated communication between healthcare providers and patients effectively.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
Donich Neurosurgery
Akron, OH
03.2014 - 01.2016
- Managed patient appointment scheduling using electronic health record systems.
- Maintained accurate patient records and confidential information compliance.
- Verified insurance information and processed billing inquiries efficiently.
- Supported front desk operations by managing high call volumes effectively.
- Trained new reception staff on office protocols and software usage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office efficiency by implementing new filing system for patient records.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Certified Medical Assistant
UNITY HEALTH CARE INC.
Akron, OH
07.2012 - 02.2014
- Managed patient scheduling and follow-up appointments, optimizing workflow efficiency..
- Educated patients on treatment plans, medications, and preventive care strategies.
- Implemented process improvements that streamlined administrative tasks within the office environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed medical records management, including filing, organizing and scanning documents.
Financial Aid Office Assistant
Stark State College of Technology
North Canton, OH
04.2009 - 05.2012
- Assisted students in completing financial aid applications and understanding eligibility requirements.
- Coordinated communication between students, faculty, and financial aid staff to enhance service delivery.
- Maintained accurate student records in compliance with federal and state regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Processed a high volume of financial aid applications daily while maintaining exceptional attention to detail.
Education
Associate of Science - Medical Assistaning
Stark State College
Canton, OH05-2012
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
Americare Kidney Institute
08.2016 - 04.2018
Medical Receptionist
Donich Neurosurgery
03.2014 - 01.2016
Certified Medical Assistant
UNITY HEALTH CARE INC.
07.2012 - 02.2014
Financial Aid Office Assistant
Stark State College of Technology
04.2009 - 05.2012
Associate of Science - Medical Assistaning
Stark State College