Lisa Hester

• Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Execute record filing system to improve document organization and management.
• Schedule office meetings and client appointments for staff teams.
• Sort and distribute office mail and record incoming shipments for corporate records.
• Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generate reports and type letters in Word.
• Handle client correspondence and track records to foster office efficiency.
• Monitor attorneys work calendars and schedule appointments and meetings.
• Develop and update spreadsheets and database to track, analyze and report on performance.
• Coach new employees on administrative procedures, company policies and performance standards.
• Restock supplies and place orders to maintain adequate stock levels.
• Support efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Support agenda preparation and calendar maintenance for programs, meetings and events.
• Maintain staff directory and company policy handbook for human resources department.
• Perform research to collect and record data for attorney/client information.

• Planned and executed all aspects of office
• Utilized strong time management and organizational skills to ensure smooth and seamless operations
• Coordinated office inventory restocking supplies and placing purchase orders
• Supported program operations by preparing and updating documents, reports and spreadsheets
• Built and maintained excellent parent relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
• Worked independently and under guidance to master general clerical tasks
• Created files, reports and records while maintaining confidentiality
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
• Scheduled office meetings and parent/teacher appointments for staff team
• Screened visitors and issued badges to maintain safety and security
• Monitored office calendars to plan meetings and activities to maximize productivity
• Managed relational database to store information for reference, reporting and analysis
• Conducted onboarding to help new teachers adjust to administrative and performance aspects of jobs
• Set up conference rooms, technology and materials to facilitate meetings
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
• Edited documents to improve accuracy of language, flow and readability

Classroom Education/Student Mentor/Library Assistant/Office Assistant

Volunteer Special Ed/Severely Handicap

• Maintained day-to-day classroom management and discipline to promote learning.
• Modified general education curriculum for special-needs students based on various instructional techniques and technologies.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts
• Upheld classroom routines to support student environments and maintain consistent schedules
• Assigned, explained and graded homework
• Administered and graded tests and quizzes and reported performance to primary teacher
• Organized lesson plans using teaching software for long-term interim assignments
• Kept accurate and current attendance records and assignment sheets to maintain file compliance
• Maintained day-to-day classroom management and discipline to promote learning initiatives
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
• Took notes and prepared reports on school day activities to provide to primary teacher
• Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence
• Worked with principal's office on disciplinary and safety issues
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
• Supervised lunchroom and recess activities
• Maintained knowledge of lesson plans for short- and long-term substitute positions
• Kept students on-task with proactive behavior modification and positive reinforcement strategies