Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Hicks

Deer Park,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

CSR

Trublu Services/Dunavant Distributin Group
09.2022 - 02.2023
  • Provided primary customer support to internal and external customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Ecommerce Order Puller

Kroger
10.2021 - 09.2022
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked each order for completeness and accuracy.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Checked inventory and selected products from specific locations based upon availability.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Safeguarded products in storage to protect from spills and damages

Assistant Manager OTC General Merchandise

Albertsons Grocery
08.2019 - 03.2021
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Coordinated and directed buying team, enforcing compliance with company standards.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.

Assistant Front End Manager

Homeland Grocery
05.2014 - 07.2019
  • Developed and implemented strategies to optimize store sales and profitability.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained accurate records of sales and financial transactions.

Director of Trust Accounting

LTD FinancialServices LP
02.1996 - 04.2014
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Worked with modern business SaaS applications and communication tools.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Utilized financial software to prepare consolidated financial statements.
  • Supported financial director with special projects and additional job duties.
  • Supervised 15 employees
  • Handled Financial Audits on State, Client and Federal Levels

Education

No Degree - Real Estate License

Tulsa Community College
Tulsa, OK

Skills

  • Customer Relations
  • Report Preparation
  • Microsoft Word
  • Microsoft Excel
  • Account Management
  • Recordkeeping Strengths
  • Administrative Support
  • Delivery Scheduling
  • Stock Management
  • Shipping and Receiving Understanding
  • Spreadsheets
  • Executive Management Support

Timeline

CSR

Trublu Services/Dunavant Distributin Group
09.2022 - 02.2023

Ecommerce Order Puller

Kroger
10.2021 - 09.2022

Assistant Manager OTC General Merchandise

Albertsons Grocery
08.2019 - 03.2021

Assistant Front End Manager

Homeland Grocery
05.2014 - 07.2019

Director of Trust Accounting

LTD FinancialServices LP
02.1996 - 04.2014

No Degree - Real Estate License

Tulsa Community College
Lisa Hicks