Lisa Hill
New Iberia,United States
Summary
Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
19
19
years of professional experience
Work History
Secretary
Hill’s TLC Lawn Care
New Iberia, LA
08.2018 - Current
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Prepared expense reports in accordance with company policies and procedures.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Organized and maintained filing systems for important documents.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Shelter Manager
SMILE Community Action Agency
New Iberia, Louisiana
04.2011 - 05.2018
- Participated in professional development opportunities such as trainings or conferences related to homeless services.
- Managed the intake process for new residents including conducting interviews, verifying eligibility criteria, and assigning beds accordingly.
- Collaborated with social workers and other professionals in order to provide comprehensive care for clients.
- Monitored shelter operations on a daily basis including cleaning schedules, meal times, security protocols.
- Assessed the needs of individuals seeking shelter services and provided assistance in obtaining housing, employment, medical care, and other resources.
- Provided case management services to clients including individualized plans for housing stability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Tax Preparer
Hampton Taxes
New Iberia, LA
04.2006 - 04.2017
- Ensured that all applicable deadlines were met when submitting documents.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Filed electronically through approved software programs.
- Assisted customers with any questions they had about their taxes or filing status.
- Worked closely with other departments within the company to ensure accuracy of data entry into system databases.
Education
High School Diploma -
New Iberia Senior High
New Iberia, LA05-1983
Some College (No Degree) - Nursing
University of Louisiana At Lafayette
Lafayette, LAAccounting Clerk -
SLCC
New Iberia, LASkills
- Microsoft Office
- Data entry
- Filing systems
- Customer service
- Communication skills
- Problem solving
- Excellent communication
- Problem-solving aptitude
- Critical thinking
Timeline
Secretary
Hill’s TLC Lawn Care
08.2018 - Current
Shelter Manager
SMILE Community Action Agency
04.2011 - 05.2018
Tax Preparer
Hampton Taxes
04.2006 - 04.2017
High School Diploma -
New Iberia Senior High
Some College (No Degree) - Nursing
University of Louisiana At Lafayette
Accounting Clerk -
SLCC