Lisa Hughes
Vineland,NJ
Summary
Service focused with excellent customer communication skills. Reliable, self motivated and highly effective at managing multiple simultaneous tasks in busy environments.
Seeking Associate Lane Tech position.
Overview
29
29
years of professional experience
Work History
Restaurant Manager
Maurice River Diner
Port Elizabeth, New Jersey
10.2006 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Server/Person in Charge
Denny's Restaurant
Vineland, New Jersey
09.1993 - 10.2006
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Education
High School Diploma -
Millville Senior High
Millville, NJ 08332Skills
- Staff Scheduling
- Delegating Assignments and Tasks
- Investigating Complaints
- Money Handling
- Supply Ordering and Management
- Health Code Compliance
- Managing Deliveries
- Performance Improvement
- Front of House Management
- Anticipating Problems
- Employee Performance Evaluations
- Safe Food Handling Practices
Timeline
Restaurant Manager
Maurice River Diner
10.2006 - Current
Server/Person in Charge
Denny's Restaurant
09.1993 - 10.2006
High School Diploma -
Millville Senior High
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