Lisa Ingram
Digital Team Lead
SCOTTSBURG,Indiana
Summary
Provide guidance and support to my associates. Lead and develop teams by teaching and training and listening to my associates and coaches. Communicate and work with all levels of management. I ensure customer needs, complaints, and issues are resolved. Provide supervision and development opportunities for associates. Hire , Train, and mentor associates and assign duties, I set clear expectations by communicating with my associates. Work with Coaches and Team Leads through out the day.
My Achievements I have been able to excel at my responsibilities as a Team Lead and grow with our growing team. Our last regional chart showed we was top 20 for scan stage and dispense. I have learned from my Coaches about how to run my team to get to a higher goal. I have achieved the goals set before me and some Coaching duties as well.
Overview
12
12
years of professional experience
Work History
Digital Team Lead
Walmart
08.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
Cashier
Walmart
12.2022 - 08.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
CSR II
State of indiana
03.2012 - 12.2022
- Ensure efficient and accurate processing of credentials through secure, timely and accurate application management
- Research customer credential status and respond in a timely manner to various customer service and communication department throughout the Bureau
- Follow agency policies and operating procedures
- Process all return mail
- This includes sorting, logging mail, distributing, researching customer information and re-mailing or distributing it with established departmental guidelines
- Answer technical questions and research requested information
- Process mail correspondence daily, including typing/printing letters and inserting comments
- Ensure confidentiality and security of all customer records and information
- Provide customer service to internal and external customers with respect, expediency, thoroughness and accuracy
- Meet and maintain departmental quotas and accuracy rating
- Represent the agency in a positive and professional manner
- Exhibit a courteous, respectful and friendly demeanor.
Education
Frontline Manger Leadership Essentials
University of Denver
Denver, CO12.2023
General - undefined
Salem High School Graduate
01.1984
Skills
- Dependable
- Performance monitoring
- Trend tracking
- Schedule Management
- Coaching and Mentoring
- Performance Improvement
Activities
- Gardening
- Crafts
Timeline
Digital Team Lead
Walmart
08.2023 - Current
Cashier
Walmart
12.2022 - 08.2023
CSR II
State of indiana
03.2012 - 12.2022
Frontline Manger Leadership Essentials
University of Denver
General - undefined
Salem High School Graduate
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