Lisa Jacob
Experienced childcare provider
Fremont,Nebraska
Summary
Passionate about fostering supportive and nurturing environments for children. Experience includes managing daily routines, developing educational activities and promoting emotional growth in childcare roles. Possess strong communication skills, adaptability to varied situations and genuine empathy for children's needs. Previous work has resulted in enhanced learning experiences and improved behavioral outcomes.
Overview
23
23
years of professional experience
1997
1997
years of post-secondary education
Work History
Salesperson
Dollar Tree Distribution Center
Fremont, NE
10.2022 - 10.2024
- Assisted customers by providing product information and recommendations.
- Organized merchandise displays to enhance product visibility and accessibility.
- Maintained accurate inventory levels through regular stock checks and updates.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Participated in training sessions to learn about new products and services.
- Followed safety protocols to maintain a clean and safe working environment.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Sandwich Artist
Subway
Fremont, Nebraska
08.2019 - 07.2020
- Used POS systems to document orders and process payments.
- Prepared delicious sandwiches to match order specifications and quality standards.
- Sanitized work areas, kitchen tools, and dishes for health safety.
Head Preschool Teacher
Little pilgrams
Fremont, Nebraska
04.2010 - 03.2019
- Helped children achieve developmentally-appropriate milestones by maintaining supportive and learning-focused classroom environment.
- Assisted children with difficult situations to encourage positive interactions and build important social skills.
- Enhanced learning of foundational skills such as color recognition and numbers with diverse class activities.
- Supported unique needs of each child under care by consulting with parents and assessing individual behaviors.
- Maintained effective classroom control by resolving behavioral issues using positive reinforcement techniques.
- Taught basic skills such as color, shape, number, and letter recognition.
- Monitored student progress against goals and reported findings to administration.
- Taught children how to take care of personal needs such as managing outerwear and handwashing.
In-Home Senior Caregiver
JHome instead Senior Care
Fremont, Nebraska
12.2008 - 04.2010
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs.
- Helped home-bound individuals maintain dignity by assisting with personal hygiene and care needs.
- Minimized safety hazards by arranging living spaces with patients' needs in mind.
- Protected clients during transfers between seating, beds, and wheelchairs.
- Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance.
- Helped family members develop skills for short- and long-term care needs.
- Maintained schedules for medical and social needs, including transporting clients to appointments.
- Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals.
- Delivered expert care to clients convalescing or incapacitated by illness or injury.
- Kept clients mobile using training in safe mobility assistance.
- Encouraged patient independence with caring support for personal hygiene and mobility needs.
Customer Service Representative
Edge telaservices
Fremont, Nebraska
10.2006 - 09.2008
- Delivered fast and friendly service regarding questions and service complaints.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Managed customer calls efficiently in a fast-paced call center environment.
- Handled customer inquiries, billing questions, payments, and service requests.
- Documented, researched, and resolved customer service issues.
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Assisted customers in resolving product problems regarding usage or repair.
- Explained promotions and special offers to customers.
- Managed documentation for new sales, warranties, and service program sign-ups.
- Anticipated needs and resolved problems to keep customers happy.
- Answered inbound calls each day to handle various concerns, set appointments, and close sales.
- Identified causes of product malfunctions and credited affected customers.
- Sold products to customers during routine service calls using strong cross-selling abilities.
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
- Met inbound customer needs while maintaining strict performance targets.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Resolved issues based on thorough investigations of concerns.
- Completed inquiries and followed up with customers to share findings and offer solutions.
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.
- Referred unresolved customer grievances to designated departments for further investigation.
Collections Representative
Midwest Marketing
Fremont, Nebraska
02.2002 - 10.2006
- Handled outbound collection telephone calls with consistent service quality and success rate.
- Determined correct time to release accounts by reviewing daily credit holds.
- Recaptured funds from delinquent accounts, consistently exceeding quotas.
- Optimized approaches based on knowledge of customer backgrounds and current financial means.
- Helped customers get back on top of payment demands by setting up accommodating plans.
- Convinced customers to make immediate payments using persuasive techniques and in-depth knowledge of rules.
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.
- Performed various administrative functions for assigned accounts such as recording address changes and purging records of deceased customers.
- Received payments and post amounts paid to customer accounts.
- Educated customers about the terms of contracts and payment requirements.
- Educated customers about balances and delinquency issues with detailed documentation of identified problems.
Education
Cedar Bluffs High School
Cedar Bluffs , NESkills
- Customer relationship management
- Child development
- Behavior management
- Safety protocols
- Lesson planning
- Effective communication
- Conflict resolution
- Problem solving
- Adaptability
- Dietary requirements
- Reading skills
- Child development knowledge
- Safety
- Patience and empathy
- Toilet training
- Recreation planning
- Social development oversight
- CPR training
- Special needs experience
- Personal hygiene assistance
- Infection control policies
- Classroom recordkeeping
- Care management
- Childcare
- Child supervision
- Sanitation
- Emotional development
- Early childhood education
- Age-appropriate activities
- Behavior management techniques
- Observation and assessment
- Positive reinforcement
- Self motivation
- Child safety procedures
- Caring and responsible
Timeline
Salesperson
Dollar Tree Distribution Center
10.2022 - 10.2024
Sandwich Artist
Subway
08.2019 - 07.2020
Head Preschool Teacher
Little pilgrams
04.2010 - 03.2019
In-Home Senior Caregiver
JHome instead Senior Care
12.2008 - 04.2010
Customer Service Representative
Edge telaservices
10.2006 - 09.2008
Collections Representative
Midwest Marketing
02.2002 - 10.2006
Cedar Bluffs High School