Lisa Jimenez
Colorado Springs
Summary
Over 35 years of diverse experience in customer service, office management, and training within restaurant, hotel, and construction environments. Proven ability to thrive in high-pressure settings through exceptional multitasking and prioritization skills. Recognized for excellent interpersonal abilities, quickly building rapport and establishing a loyal clientele base. A versatile team player, adept at transitioning seamlessly into various departmental roles to meet organizational needs.
Overview
17
17
years of professional experience
Work History
Cashier
Michaels Arts and Crafts
Colorado Springs, CO
04.2021 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed regular reconciliations.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in inventory management by restocking shelves and organizing products.
- Enhanced customer loyalty by participating in rewards program enrollment.
Co-Owner
LMJ Creative Expressions LLC
Colorado Springs, CO
02.2012 - 06.2021
- Responsible for scheduling clients for their photography sessions
- Assists photographer on photo shoots
- Handles all billing, payments and contracts
- Assists with website administration and design
Server
Bad Daddy’s Burger Bar
Colorado Springs, CO
01.2018 - 01.2020
- Responsible for taking guests orders
- Running food and doing sidework
- Processing payments
- Making sure the guest has a fun and memorable experience
Server
Sushi ATO
Colorado Springs, CO
01.2017 - 01.2018
- Responsible for taking food and beverage orders
- Upselling items to customers
- Bussing tables
- Seating tables
- Running food
Belcher Custom Design
Colorado Springs, CO
01.2015 - 01.2017
- Responsible for scheduling customers and communicating with Project Managers
- Bookkeeping duties to include filing, Accounts Receivable/Payable, scheduling jobs for subs, payroll, taxes, and banking
- Answering phones
- Handled marketing to produce new business
- Pulled permits for upcoming jobs
Floral Assistant
Hillside Consultants and Refresh Your Vase
Colorado Springs, CO
01.2014 - 01.2017
- Assists Floral Designer in arranging flowers for weddings
- Processes flowers for shop
- Light cleaning duties
- Delivery and venue setup
Server
Bonefish Grill
Colorado Springs, CO
01.2013 - 01.2014
- Took guests orders for food and beverage
- Processed payments
- Office Admin duties to include entering daily cash receipts, credit card transactions and batch report, entering invoices and Accounts Payable
Accounts Receivable Clerk
Pioneer Sand Co.
Colorado Springs, CO
01.2007 - 01.2008
- Processed accounts receivable for multiple landscaping yards
- Answered calls from customers and yard managers
- Balanced daily reconciliations from yards
- Sent out bi-weekly statements to On Account customers
- Responsible for filing, faxing and other office duties
Office Manager
Peak View Roofing Co.
Colorado Springs, CO
01.2004 - 01.2005
- Responsible for scheduling projects
- Prepared payroll for payroll company
- Answered calls from customers and made outbound calls
- Bookkeeping duties to include Accounts Payable/Receivable
- Responsible for filing, faxing and other office duties
Education
Associate’s Degree - Accounting
Pikes Peak Community College
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash management
- Customer service excellence
- Customer relations
- POS systems
- Loyalty program promotion
Timeline
Cashier
Michaels Arts and Crafts
04.2021 - 06.2021
Server
Bad Daddy’s Burger Bar
01.2018 - 01.2020
Server
Sushi ATO
01.2017 - 01.2018
Belcher Custom Design
01.2015 - 01.2017
Floral Assistant
Hillside Consultants and Refresh Your Vase
01.2014 - 01.2017
Server
Bonefish Grill
01.2013 - 01.2014
Co-Owner
LMJ Creative Expressions LLC
02.2012 - 06.2021
Accounts Receivable Clerk
Pioneer Sand Co.
01.2007 - 01.2008
Office Manager
Peak View Roofing Co.
01.2004 - 01.2005
Associate’s Degree - Accounting
Pikes Peak Community College