Lisa Kennedy
Racine,WI
Summary
Seasoned Manager with extensive Human Resource Experience, excellent at juggling multiple tasks and working under pressure. Results-oriented focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Focused on building and maintaining positive relationships with the campus community, ensuring consistency with our bookselling culture and maximizing sales by operating a well-managed and well-merchandised bookstore. A collaborative team player who is effective at building strong relationships both internal and external. Looking to take on a dynamic, growth-oriented position in a fast-paced environment.
Overview
22
22
years of professional experience
Work History
Store Manager
Barnes & Noble College
11.2019 - Current
- Anaged daily operations to ensure executed in accordance with established procedures and processes.
- Ensured high level of customer satisfaction and sales through effective scheduling, talent acquisition, training and development of store team.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained positive, ongoing relationships with campus contacts and continues to develop new contacts through Campus outreach.
- Oversees adherence to the texbook timeline of adopting, purchasing, selling and returning of textbooks to ensure timeliness and compliance with Company guidelines.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of book sellers.
General Store Manager
Charming Charlie
10.2018 - 08.2019
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates by 3.4%
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Customer Capture, Building the Sale and Merchandising
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Rotated merchandise and displays to feature new products and promotions
- Protected store from loss or theft by setting and enforcing clear security policies
Assistant Store Manager-Human Resource Manager
Boston Store
02.2002 - 08.2018
- Direct & Monitor the application and hiring selection, development and supervision of the store team to recruit, hire, train, develop and retain quality associates for an $18 million volume store
- Ensure accurate hours and budgeting, managing scheduling process and processing payroll
- Investigating and resolving associate relation issues, assisting in loss prevention programs
- Set up and control the preparation and reconciliation of the physical inventory
- Planning and executing sales events, program kick-offs, employee appreciation and recognition events
- Process and communicate changes in company policies and procedures including company benefits/compensation, credit, human resources and unemployment counseling/terminations
- Ensures all procedures, timekeeping, record-keeping are in compliance with company and government agency requirements
Education
Bachelor of Science -
Minnesota State University - Moorhead
Moorhead, MN1989
Skills
- Store Management
- Strong Verbal Communication
- Training and development
- Human Resources Management
- Effective Leader
- Store Operations
- Customer Service
- Detail Oriented
- Payroll and Benefits
- Budgeting
Timeline
Store Manager
Barnes & Noble College
11.2019 - Current
General Store Manager
Charming Charlie
10.2018 - 08.2019
Assistant Store Manager-Human Resource Manager
Boston Store
02.2002 - 08.2018
Bachelor of Science -
Minnesota State University - Moorhead
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