Lisa Kilpatrick
Fayetteville,AR
Summary
Experienced with identifying inefficiencies and implementing effective solutions. Excelling in team collaboration. Utilizes analytical skills and process improvement methodologies to enhance operational performance.
Overview
15
15
years of professional experience
Work History
Business Process Analyst II
Uber Freight
08.2024 - Current
- Analyzed business processes to identify areas for improvement and efficiency.
- Assisted in documentation and mapping of current workflows using process modeling tools.
- Supported data collection efforts to evaluate process performance metrics.
- Collaborated with teams to implement process changes and monitor outcomes.
Accounts Payable Specialist II
Uber Freight
01.2022 - 08.2024
- Processed invoices accurately and efficiently, ensuring timely payments to carriers.
- Reconciled carrier statements, identifying discrepancies and resolving issues promptly.
- Maintained organized records of transactions and communications for auditing purposes.
- Collaborated with cross-functional teams to streamline payment processes and enhance communication.
Assistant Account Manager
Uber Freight
01.2017 - 01.2022
- Coordinated client communications to ensure timely resolution of inquiries and concerns.
- Assisted in the development of account strategies to enhance client relationships.
- Managed project timelines and deliverables to meet client expectations consistently.
- Analyzed account performance data to identify opportunities for improvement and growth.
Customer Service Representative
Uber Freight
03.2015 - 01.2017
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and timely responses.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined complaint resolution processes, reducing response time and improving customer feedback scores.
- Collaborated with cross-functional teams to address service issues, fostering a cooperative work environment.
Carrier Relations
JB Hunt Transport
11.2010 - 03.2015
- Coordinated the verification and onboarding of new carriers and independent drivers.
- Collaborated cross-functionally with internal departments to ensure seamless integration and compliance.
- Developed trusting relationships with carriers/drivers by actively listening to their concerns and addressing their needs promptly.
Education
No Degree - Registered Dental Assistant Certificate
Dental Assistant School
Rogers, AR08-2003
High School Diploma -
Fayetteville High School
Fayetteville05.2003
Skills
- Team collaboration
- Effective communication
- Process change management
- Consistently Delivers Results
Timeline
Business Process Analyst II
Uber Freight
08.2024 - Current
Accounts Payable Specialist II
Uber Freight
01.2022 - 08.2024
Assistant Account Manager
Uber Freight
01.2017 - 01.2022
Customer Service Representative
Uber Freight
03.2015 - 01.2017
Carrier Relations
JB Hunt Transport
11.2010 - 03.2015
High School Diploma -
Fayetteville High School
No Degree - Registered Dental Assistant Certificate
Dental Assistant School
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