Lisa Kim
Los Angeles,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
Omakase Osen Group
01.2022 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
Kopan Ramen Glendale - M&J Group
10.2019 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Head Server
Kopan Ramen Glendale And Northridge-M&J Group
12.2018 - 10.2021
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Head Server
Kopan Ramen Encino-M&J Group
11.2017 - 12.2018
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Education
High School Diploma -
LA High School
Los Angeles, CAPilates Instructor Certification -
Pilates Sports Center
Encino, CASkills
- Labor Cost Controls
- Profit and Loss Accountability
- Market Analysis
- Product Costing
- Staff Development
- Verbal and Written Communication
- Total Quality Management
- Staff Training
- Employee Scheduling
- Menu Planning
- Operations Management
- Coaching and Mentoring
- Performance Evaluations
Timeline
General Manager
Omakase Osen Group
01.2022 - 05.2023
Manager
Kopan Ramen Glendale - M&J Group
10.2019 - 11.2021
Head Server
Kopan Ramen Glendale And Northridge-M&J Group
12.2018 - 10.2021
Head Server
Kopan Ramen Encino-M&J Group
11.2017 - 12.2018
High School Diploma -
LA High School
Pilates Instructor Certification -
Pilates Sports Center
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