Lisa Laizure-Adams
Castle Pines,CO
Summary
Motivated leader and perfectionist with over 15 years of practice management experience, including 5 years in a surgery center, 10 years as a patient care coordinator selling cosmetic surgeries, and 3 + years managing an aesthetic medical spa. Known for unwavering loyalty and dedication, prioritizing authenticity in connecting with people. Thrives on bringing out the best in individuals and efficiently handling administrative responsibilities as a detail-oriented leader in fast-paced environments. Passionate about continuous learning, eager to solve problems and serve others to the best of abilities.
Overview
33
33
years of professional experience
Work History
Clinical Director/Business Manager
Aesthetics by Design/Colorado Facial Plastic
Englewood, CO
01.2024 - Current
- Managed day-to-day operations, ensuring alignment with organizational goals and fostering a productive work environment.
- Monitored budgets, expenses, and financial performance to meet organizational objectives.
- Implemented and enforced HR policies, ensuring compliance with labor laws and regulations.
- Streamlined payroll systems and processes to enhance efficiency and reduce errors.
Medical Practice Administrator
Aesthetics By Design
Englewood, CO
01.2020 - Current
- Managed 2 medical aestheticians and 2 support staff for $750k+ annual revenue aesthetic practice
- Generated $143k in less than 1 week by holding a special event (up 4% from last year's event)
- Responsible for resolving all customer complaints and created our own branded skincare product line
- Handled 75-125+ customers per week and utilized Excel to manage cash flow sheets
- Grew revenue by 6% per year on average by patient retention + marketing via social media campaigns
Clinical Director/Patient Care Coordinator
Colorado Facial Plastic Surgery
Englewood, CO
09.2013 - 01.2024
- Personally closed $750k in annual revenue by delivering excellent experiences for patients cosmetic surgeries
- Managed and coached 5 administrative/clinical staff members for $1.5m+ annual revenue surgical practice
- Coordinated 75+ patients per week on average for 2 facial plastic surgeons and 2 injectors
- Developed, implemented, revised, and evaluated policies and procedures.
- Knew all staff members' roles in-and-out and covered for them when absent
- Responsible for credentialing 2 physicians through each healthcare conglomerate every 2 years
- Mentioned in 50+ positive customer reviews
Account Manager
Nordstrom Financial
Denver, CO
06.2012 - 09.2013
- Resolved 20-40+ Nordstrom Visa Card customer complaints payments per day
- Acted as liaison between the customer and the team manager for complex customer complaints
- Promoted to team leader in less than 6 months
Medical Practice Administrator
Bryan Spofford, MD
Denver, CO
06.1991 - 11.2000
- Managed 2 employees at an otolaryngology practice that received 60+ patients per week
- Responsible for billing insurance claims, invoicing patients, and bookkeeping
- Responsible for all scheduling and ordering medical + office supplies
- Managed over $1.25m in annual revenue for the medical practice
Education
B.A. - Business Administration
Regis University
01.2012
Skills
- Sales
- Team Management
- Customer Service
- Bookkeeping
- Communication and Leadership
- Networking
- Critical Thinking
- Quickbooks
- Excel
- Team Building
- Operational Management
Timeline
Clinical Director/Business Manager
Aesthetics by Design/Colorado Facial Plastic
01.2024 - Current
Medical Practice Administrator
Aesthetics By Design
01.2020 - Current
Clinical Director/Patient Care Coordinator
Colorado Facial Plastic Surgery
09.2013 - 01.2024
Account Manager
Nordstrom Financial
06.2012 - 09.2013
Medical Practice Administrator
Bryan Spofford, MD
06.1991 - 11.2000
B.A. - Business Administration
Regis University