Lisa Lake
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
BVK2, Inc
08.2018 - 03.2024
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets..
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
VanPop Co
02.2011 - 08.2018
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
Area Super
MAAKS, INC
03.2001 - 02.2011
- Facilitated company-wide meetings to ensure open lines of communication among various departments and teams.
- Installed and configured operating systems and applications.
- Adopted cost-effective, useful solutions to implement into current systems.
- Played an integral role in the successful launch of multiple company-wide projects, meeting deadlines, and staying within budget constraints.
Education
Lansing Community College
Lansing, MIHamburger University
Oak Brook, IL06.1989
Albion High School
08.1984
Skills
- Sound Judgment
- Financial Planning
- Schedule oversight
- Operations Management
- Training Management
- Staff training/development
- Customer Relations
- Decision-Making
- Onboarding and Orientation
- Employee relations and conflict resolution
- Health and safety compliance
- Staff Management
Certification
- Operations Technology Training -10 years
- Certified Serv Safe Instructor and Proctor - 5 years
Timeline
Operations Manager
BVK2, Inc
08.2018 - 03.2024
Operations Manager
VanPop Co
02.2011 - 08.2018
Area Super
MAAKS, INC
03.2001 - 02.2011
Lansing Community College
Hamburger University
Albion High School