Lisa Leonard
Gettysburg,PA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
17
17
years of professional experience
Work History
Realtor
Sites Realty Inc.
03.2021 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Account Manager
Echodata
01.2017 - 03.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Surgical Coordinator
Penn State Hershey Medical Center
01.2016 - 01.2017
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Staffing Coordinator, Nursing Administration
Wellspan Health
05.2012 - 01.2016
- Ensured adequate coverage during emergencies or unexpected absences, maintaining high-quality patient care standards.
- Collaborated with nursing managers to develop performance improvement plans for struggling team members.
- Evaluated employee performance data to identify areas of improvement, leading to optimized hiring practices in the Nursing Administration department.
Insurance Verification Specialist
Wellspan Health- York Hospital
03.2011 - 05.2012
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Program Manager
Tessco Technologies
01.2010 - 03.2011
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Account Manager
The Jay Group
05.2007 - 01.2010
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
No Degree - Hospital Administration
Harrisburg Area Community College
Gettysburg, PASkills
- Client Relations
- Contract Negotiation
- Real estate law understanding
- Highly Professional
- Client management
- Excellent teamwork
- Problem-Solving
- Strong organizational skills
- Active PA & MD Real Estate Licenses
- Database Management
Timeline
Realtor
Sites Realty Inc.
03.2021 - Current
Account Manager
Echodata
01.2017 - 03.2021
Surgical Coordinator
Penn State Hershey Medical Center
01.2016 - 01.2017
Staffing Coordinator, Nursing Administration
Wellspan Health
05.2012 - 01.2016
Insurance Verification Specialist
Wellspan Health- York Hospital
03.2011 - 05.2012
Program Manager
Tessco Technologies
01.2010 - 03.2011
Account Manager
The Jay Group
05.2007 - 01.2010
No Degree - Hospital Administration
Harrisburg Area Community College
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