Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Lucero

Winslow,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Store Manager

Spacetel LLC / Cricket Wireless
05.2022 - Current
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Supervised guests at front counter, answering questions regarding products.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Recommended complementary purchases to customers, increasing revenue.

Owner/Operator

Lucero Salon
10.2013 - Current
  • Developed and implemented marketing strategies to generate new customers and increase sales.
  • Established foundational processes for business operations.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.

Education

Associate of Applied Science - Cosmetology

Northland Pioneer College
Winslow, AZ

Skills

  • Exceptional Customer Service
  • Documentation
  • Policy Development and Enforcement
  • Root Cause Analysis
  • Employee Motivation
  • Adaptable and Flexible
  • Delivery Scheduling
  • Order Fulfillment
  • Desktops, Laptops and Mobile Devices
  • Cost Analysis and Savings
  • Customer Relations
  • Professional Telephone Demeanor

Timeline

Store Manager

Spacetel LLC / Cricket Wireless
05.2022 - Current

Owner/Operator

Lucero Salon
10.2013 - Current

Associate of Applied Science - Cosmetology

Northland Pioneer College

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Lisa Lucero