Lisa Manochio Falsetta
Newark,NJ
Summary
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
25
25
years of professional experience
Work History
Medical Receptionist/Assistant Office Manager
Ligresti Dermatology Associates
Nutley, New Jersey
09.1999 - 12.2024
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored inventory levels and placed orders when needed.
- Responded to customer inquiries via phone or email in a professional manner.
- Supervised staff members, organized schedules and delegated tasks.
- Interpreted and communicated work procedures and company policies to staff.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Conducted patient intake interviews to collect medical information and insurance details.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Compiled and coded patient information or data in appropriate computer system.
- Assisted physicians with finalizing reports, speeches or presentations.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
- Scheduled and confirmed patient appointments and consultations.
- Interviewed patients to complete case histories and intake forms.
- Checked patients in and out for appointments and collected co-payments.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Ordered office supplies as needed to maintain inventory levels.
- Informed patients of financial responsibilities prior to rendering services.
- Ordered and maintained supply inventory for medical office.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Verified insurance coverage for appointments and collected co-payments as required.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed additional tasks assigned by senior management staff.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer complaints or answered customers' questions.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Tracked employee attendance records and vacation requests.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Assisted physicians in documenting complex cases through active listening skills.
- Made corrections when needed to grammar, spelling, and syntax.
- Performed document editing functions such as formatting, spell checking, grammar checking.
- Interpreted handwritten notes from clinicians into electronic format quickly and accurately.
- Reviewed diagnostic and procedural terminology for accuracy.
- Transferred transcribed materials into electronic health records system.
- Transcribed physician's orders accurately into the EMR system.
- Documented and initiated tests, scan and other orders.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Completed various clerical tasks such as typing letters, completing forms.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Responded promptly to requests from patients or staff members in a professional manner.
Education
GED -
No College
Belleville, NJ06-1992
Timeline
Medical Receptionist/Assistant Office Manager
Ligresti Dermatology Associates
09.1999 - 12.2024
GED -
No College