Lisa Martinez
Denver,CO
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
36
36
years of professional experience
Work History
Office Manager
TEEN’s Incorporated Lookout Mountain Youth Services
01.2015 - Current
- Worked with 154 new hires to onboard with TEEN’s Inc. collecting new hire credentials information packets, background checks, and 2 weeks training for TEEN’s Inc., the State of Colorado Department of Human Services, and the Department of Education.
- Worked closely with Principal to complete ordering and average of 25 staff.
- Completed collecting Timesheets for all staff and input into the ADP Payroll services.
- Working with State of Colorado completing inventory for students and staff of Technology equipment.
- Worked front desk while working the Office Manager position, took phone calls, while coordinating with State facilities to request repairs.
- Creation and update of spreadsheets.
- Responsibility of policies and procedures to maintain when trainings were complete and policies.
- Building files for TEENS Inc and Department of Youth Corrections.
- Reviewing all State Policies, updated all TEEN’s Inc. employees on new or changed policies.
- Control over ordering, shipping, and receiving inventory.
Employment Retention Specialist
Center for Work, Education and Employment
01.2007 - 01.2013
- Utilized customer service and problem-solving skills to secure and maintain employment for clients, enhancing job retention outcomes.
- Managed case management for 45 post-TANF and 65 TANF cases, ensuring compliance and support for participants.
- Resolved day-to-day emergencies, addressing issues such as homelessness, emergency food access, and daycare resources to support client stability.
- Complete contracts with participants and monitor compliance with the contracts.
- Responsibility to update case notes on two databases. State of Colorado EBT Colorado works and the Food Assistance system.
- Completed monthly reports and excel spreadsheets.
Employment Retention Specialist
Goodwill Industries
01.2002 - 01.2007
- Managed caseloads of twenty-four two-parent households and ten single-parent households, ensuring tailored support for each family's needs.
- Collaborated with participants to identify and address obstacles hindering employment, fostering actionable solutions.
- Collaborate with participants to create job transition plans in line with their employment goals.
- Maintain a FWPR average of 61% and a quality case checking average of 90%. Assisted participants with the completion of Social Security applications and provided all necessary documents to Social Security to expedite the Social Security process.
- Refer participants to necessary partners to assess any disabilities including mental health, physical health, and cognitive problems.
- Maintained individual responsibility plans and entered key data into the CBMS computer system.
- Facilitates Career Enrichment classes for 4 weeks annually and provides team leadership regards to the CEC classes.
- Updated case notes across two databases and organized case files to enhance accessibility and tracking.
Case Manager
Center for Work, Education and Employment
01.1998 - 01.2002
- Managed case load of fifty-five active cases, ensuring timely support and resources for participants.
- Collaborated with participants to identify and address obstacles hindering employment opportunities.
- Provides participants with Individual responsibility contract, and class syllabus to advance participants through the CWEE program with a positive result.
- Update the State of Colorado CACTIS computer system.
- Coordinated logistics and communications for Toys for Tots event, delivering support to clients aged 50-65.
Assessment Specialist
Adams County Department of Social Service
01.1997 - 01.1998
- Completed intake and determined eligibility for TANF, Medicaid, and Food Assistance, facilitating access to vital resources.
- Resolved obstacles for participants by providing tailored resources and referrals, enhancing their ability to navigate assistance programs.
- Made referrals to Case Management agencies, connecting participants with necessary support services.
- Updated ACDSS eligibility policies and procedures to ensure compliance.
Technician
Adams County Department of Social Services
01.1990 - 01.1997
- Process TANF/AFDC/Medicaid/Food Assistance payments for a caseload of 400 plus clients monthly.
- Determined eligibility payments for AFDC, Medicaid, and Food Stamps monthly.
- Processed monthly case changes and completed annual redeterminations for all programs, ensuring compliance and accuracy.
- Maintained communication with participants by telephone, managing desk flow to enhance client support and service delivery.
- Keyed case changes and cleared payments in State of Colorado COIN Computer system, ensuring timely processing for over 400 clients.
Education
Diploma -
Westminster High School
6933 N Raleigh St, Westminster, CO 8003001-1984
Skills
- Payroll administration
- Policy implementation
- Staff onboarding
- Inventory management
- Spreadsheet creation
- Case management
- Compliance monitoring
- Problem solving
- Effective communication
- Attention to detail
- Team leadership
- Expense reporting
- Clerical support
- Budgeting expertise
- Scheduling and calendar management
- Customer relations
- Customer service
- Organizational skills
- Documentation expertise
References
Available upon request
Timeline
Office Manager
TEEN’s Incorporated Lookout Mountain Youth Services
01.2015 - Current
Employment Retention Specialist
Center for Work, Education and Employment
01.2007 - 01.2013
Employment Retention Specialist
Goodwill Industries
01.2002 - 01.2007
Case Manager
Center for Work, Education and Employment
01.1998 - 01.2002
Assessment Specialist
Adams County Department of Social Service
01.1997 - 01.1998
Technician
Adams County Department of Social Services
01.1990 - 01.1997
Diploma -
Westminster High School