Open To Work
Lisa Martinez
TEEN’s Incorporated
Denver,CO
Work Preference
Desired Job Title
Office Manager
Work Type
Full Time
Location Preference
On-Site
Location:
Denver, CO
Open to relocation:
No
Important To Me
Career advancementHealthcare benefitsPaid time offPaid sick leave401k matchPersonal development programs
37
years of professional experience
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Work History
Office Manager
11 Years 6 Months- Worked all new hires to onboarding/off-boarding with TEEN’s Inc. collecting new hire credentials information packets, background checks, and 2 weeks training for TEEN’s Inc., the State of Colorado Department of Human Services, and the Department of Education.
- Worked closely with Principal to complete ordering and an average of 30 staff.
- Gathered timesheets from all staff and processed entries in ADP Payroll services.
- Conducted inventory of technology equipment for students and staff in collaboration with the State of Colorado.
- Managed front desk operations while serving as Office Manager for back office duties.
- Created and updated spreadsheets for data management.
- Ensured compliance with policies and procedures after training sessions.
- Compiled, organized and updated duplicate files for TEEN’s Inc employees and for the Department of Youth Corrections.
- Assessed all state policies and communicated updates to TEEN’s Inc. employees regarding changes.
- Managed ordering, shipping, and receiving of inventory to ensure accurate stock levels.
- Assisted with payroll data in formation in ADP0
- Streamlined office operations by implementing efficient scheduling and resource management systems.
Retention Case Manager
6 Years 3 Months- Conducted assessments to identify client needs and barriers to employment.
- Coordinated with community resources to connect clients with essential support services.
- Developed personalized case plans for clients to secure or enhance employment and educational outcomes.
- Monitored client progress and adjusted strategies to ensure continued engagement and success.
Employment Retention Specialist
6 Years- Utilized customer service and problem-solving skills to secure and maintain employment for clients, enhancing job retention outcomes.
- Managed case management for 45 post-TANF and 65 TANF cases, ensuring compliance and support for participants.
- Resolved day-to-day emergencies, addressing issues such as homelessness, emergency food access, and daycare resources to support client stability.
- Complete contracts with participants and monitor compliance with the contracts.
- Responsibility to update case notes on two databases. State of Colorado EBT Colorado works and the Food Assistance system.
- Completed monthly reports and excel spreadsheets.
Employment Retention Specialist
5 Years- Managed caseloads of twenty-four two-parent households and ten single-parent households, ensuring tailored support for each family's needs.
- Collaborated with participants to identify and address obstacles hindering employment, fostering actionable solutions.
- Collaborate with participants to create job transition plans in line with their employment goals.
- Maintain a FWPR average of 61% and a quality case checking average of 90%. Assisted participants with the completion of Social Security applications and provided all necessary documents to Social Security to expedite the Social Security process.
- Refer participants to necessary partners to assess any disabilities including mental health, physical health, and cognitive problems.
- Maintained individual responsibility plans and entered key data into the CBMS computer system.
- Facilitates Career Enrichment classes for 4 weeks annually and provides team leadership regards to the CEC classes.
- Updated case notes across two databases and organized case files to enhance accessibility and tracking.
Case Manager
4 Years- Managed case load of fifty-five active cases, ensuring timely support and resources for participants.
- Collaborated with participants to identify and address obstacles hindering employment opportunities.
- Provides participants with Individual responsibility contract, and class syllabus to advance participants through the CWEE program with a positive result.
- Update the State of Colorado CACTIS computer system.
- Coordinated logistics and communications for Toys for Tots event, delivering support to clients aged 50-65.
Assessment Specialist
1 Year- Completed intake and determined eligibility for TANF, Medicaid, and Food Assistance, facilitating access to vital resources.
- Resolved obstacles for participants by providing tailored resources and referrals, enhancing their ability to navigate assistance programs.
- Made referrals to Case Management agencies, connecting participants with necessary support services.
- Updated ACDSS eligibility policies and procedures to ensure compliance.
Technician
7 Years- Process TANF/AFDC/Medicaid/Food Assistance payments for a caseload of 400 plus clients monthly.
- Determined eligibility payments for AFDC, Medicaid, and Food Stamps monthly.
- Processed monthly case changes and completed annual redeterminations for all programs, ensuring compliance and accuracy.
- Maintained communication with participants by telephone, managing desk flow to enhance client support and service delivery.
- Keyed case changes and cleared payments in State of Colorado COIN Computer system, ensuring timely processing for over 400 clients.
Education
Diploma
Skills
Payroll administration
Policy implementation
Staff onboarding
Inventory management
Spreadsheet creation
Case management
Compliance monitoring
Problem solving
Effective communication
Attention to detail
Team leadership
Expense reporting
Clerical support
Budgeting expertise
Scheduling and calendar management
Customer relations
Customer service
Organizational skills
Documentation expertise
References
Available upon request
Timeline
Office Manager
TEEN’s Incorporated
01.2015 - 07.2026Read More
Retention Case Manager
Center for Work, Education and Employment
01.2007 - 04.2013Read More
Employment Retention Specialist
Center for Work, Education and Employment
01.2007 - 01.2013Read More
Employment Retention Specialist
Goodwill Industries
01.2002 - 01.2007Read More
Case Manager
Center for Work, Education and Employment
01.1998 - 01.2002Read More
Assessment Specialist
Adams County Department of Social Service
01.1997 - 01.1998Read More
Technician
Adams County Department of Social Services
01.1990 - 01.1997Read More
Westminster High School
Diploma
Read More