Lisa McKenna
Garden City
Summary
Dynamic Sales Associate with proven success at Macy's, recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in building rapport and achieving sales targets, leveraging strong teamwork and time management abilities to drive results. Committed to delivering personalized shopping experiences and maintaining a welcoming store environment.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Macy's
- Assisted customers with product selection, providing recommendations based on individual needs.
- Operated point-of-sale systems efficiently to process transactions and manage inventory.
- Maintained visual merchandising standards, ensuring displays were appealing and aligned with brand guidelines.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Monitored stock levels and organized merchandise on sales floor for optimal accessibility.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Participated in training sessions to improve product knowledge and sales techniques.
- Contributed to promotional events by setting up displays and engaging customers effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate
Lowes Home Improvment
Pittsfield Twp, MI 48103
08.2023 - 03.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
Home Depot
Canton, MI
07.2021 - 07.2023
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
City Carrier
USPS
Canton, MI
06.1987 - 08.2021
- Delivered mail and packages efficiently across designated routes.
- Managed daily sorting and organization of incoming mail.
- Maintained accurate records of deliveries and pickups.
- Operated postal vehicles in compliance with safety regulations.
Education
High School Diploma -
Garden City East
Garden City, MI06-1982
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
Timeline
Sales Associate
Lowes Home Improvment
08.2023 - 03.2024
Sales Associate
Home Depot
07.2021 - 07.2023
City Carrier
USPS
06.1987 - 08.2021
Sales Associate
Macy's
High School Diploma -
Garden City East