Lisa Medio
Granbury,TX
Summary
Detail-oriented Sales Support Specialist with strong customer service skills and technical support experience. Committed to resolving client concerns effectively while managing orders and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Support Specialist
Perennials and Sutherland
Dallas, TX
10.2016 - Current
- Supported sales team in generating sales quotes, processing orders, and addressing customer inquiries.
- Answered customer inquiries regarding products, pricing, and availability.
- Participated in weekly team meetings with the support team.
- Managed customer exchanges and returns while keeping customers updated on progress.
- Resolved order issues by consulting with appropriate departments.
- Provided technical support to customers via phone or email.
- Utilize CRM and Salesforce systems on a daily basis.
- Assisted in training new sales support staff on product knowledge and internal processes.
- Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
- Coordinated with internal departments to supply shipping quotes, lead times, and design information.
- Communicated order status updates to sales team through weekly reports.
- Executed ad-hoc administrative tasks as needed.
- Develop training materials for support, as needed.
- Resolving client concerns in a timely manner.
Education
High School Diploma -
Boswell High School
Fort Worth06-2013
Skills
- Order processing
- Customer service
- Technical support
- Attention to detail
- Time management
- Microsoft office expertise
- Product knowledge
- CRM software proficiency
- Effective communication
- Problem solving
Timeline
Sales Support Specialist
Perennials and Sutherland
10.2016 - Current
High School Diploma -
Boswell High School