Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lisa Menge

Customer Service Representative
Hazard,KY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in technical support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of post-secondary education

Work History

Customer Service Representative

SYKES
Hazard, KY
9.31-20 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.

Education

High School Diploma -

Cache High School
Cache, OK
09.2005 - 05.2009

Certifications - Computer Hardware-network Security-3d Game Design

Great Plains Technology Center
Lawton, OK
09.2007 - 05.2010

Skills

Creative problem solving

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Timeline

Certifications - Computer Hardware-network Security-3d Game Design

Great Plains Technology Center
09.2007 - 05.2010

High School Diploma -

Cache High School
09.2005 - 05.2009

Customer Service Representative

SYKES
9.31-20 - Current

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Lisa MengeCustomer Service Representative