Lisa Mon
Rockford,IL
Summary
Reliable and upbeat person. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
26
26
years of professional experience
Work History
Sales Associate
Xfinity Comcast
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Billing and Collections Specialist
Cablevision
10.1998 - 05.2020
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency in the billing department.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
Education
High School Diploma -
Oyster Bay High School
Oyster Bay, NY06.1984
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Reliable and punctual
Timeline
Sales Associate
Xfinity Comcast
08.2022 - Current
Billing and Collections Specialist
Cablevision
10.1998 - 05.2020
High School Diploma -
Oyster Bay High School