Lisa Murray
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Location Manager
Quix Plumbing Service
01.2023 - Current
- Obtained appropriate permits for various uses of different locations.
- Negotiated contracts and fees for using locations.
- Scheduled set building and equipment delivery for locations.
- Organized records of vehicles, schedules, and completed orders.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Traveled to different locations to scout and select appropriate ones for various scenes
Customer Service Dispatch
Edson Properties (MMS)
01.2013 - 12.2021
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated repairs to vehicles to maintain fleet operations.
- Responded to daily caller requests with information about assistance and timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Carried out day-day-day duties accurately and efficiently.
Customer Service Sales Representative
Edson Properties (MMS)
08.2007 - 07.2013
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 99% of issues.
- Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
- Worked independently with minimal supervision.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Certificate - Customer Service Management
Barbados Community College
Barbados WI07.2007
Skills
- Dispatching field personnel
- Problem-Solving
- Multitasking Abilities
- Maintenance and Repair
- Permitting
- Route optimization
Timeline
Location Manager
Quix Plumbing Service
01.2023 - Current
Customer Service Dispatch
Edson Properties (MMS)
01.2013 - 12.2021
Customer Service Sales Representative
Edson Properties (MMS)
08.2007 - 07.2013
Certificate - Customer Service Management
Barbados Community College