Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Murray

Brooklyn,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Location Manager

Quix Plumbing Service
01.2023 - Current
  • Obtained appropriate permits for various uses of different locations.
  • Negotiated contracts and fees for using locations.
  • Scheduled set building and equipment delivery for locations.
  • Organized records of vehicles, schedules, and completed orders.
  • Coordinated dispatching of drivers to accomplish daily delivery requirements.
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-day-day duties accurately and efficiently.
  • Traveled to different locations to scout and select appropriate ones for various scenes

Customer Service Dispatch

Edson Properties (MMS)
01.2013 - 12.2021
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Responded to daily caller requests with information about assistance and timeframes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Carried out day-day-day duties accurately and efficiently.

Customer Service Sales Representative

Edson Properties (MMS)
08.2007 - 07.2013
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 99% of issues.
  • Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
  • Worked independently with minimal supervision.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

Certificate - Customer Service Management

Barbados Community College
Barbados WI
07.2007

Skills

  • Dispatching field personnel
  • Problem-Solving
  • Multitasking Abilities
  • Maintenance and Repair
  • Permitting
  • Route optimization

Timeline

Location Manager

Quix Plumbing Service
01.2023 - Current

Customer Service Dispatch

Edson Properties (MMS)
01.2013 - 12.2021

Customer Service Sales Representative

Edson Properties (MMS)
08.2007 - 07.2013

Certificate - Customer Service Management

Barbados Community College

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Lisa Murray