Lisa Napier
Jacksonville,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Online Shopper Manager
Foodlion Grocery Store
09.2017 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Communicated with vendors to stay informed of new products and stock availability.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Managed on average of 150 orders per week.
Recreation Assistant
City Of Jacksonville
03.2015 - 08.2017
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.
- Assisted in recruitment and hiring of new recreation staff.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Responded to public inquiries to provide information about programs and facilities.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Distributed publicity for programs to market programs.
Education
Associate of Arts - Business Administration
Johnston Community College
Smithfield, NC05.1997
Skills
- Bank Deposits
- Payment Processing
- Data Operations
- Special Assignments
- POS Inventory System Operation
- Project Requirements
- Customer Relations
- Customer Accounts Management
- Office Equipment
- Staff Assignments
- Effective Multitasking
- Cash Register Operations
- Customer Needs Assessments
- Mobile Applications
- Account Assistance
- Time Management
- Problem Resolution
- Customer Service
- Customer Relationship Management
Timeline
Online Shopper Manager
Foodlion Grocery Store
09.2017 - Current
Recreation Assistant
City Of Jacksonville
03.2015 - 08.2017
Associate of Arts - Business Administration
Johnston Community College
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