Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Ness

The Villages ,FL

Summary

Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.

Overview

15
15
years of professional experience

Work History

Medical-scheduler

MHEALTH Fairview
Saint Paul, MN
04.2008 - 06.2023
  • Answered 75-110 telephone calls a day schedule appointments, answer questions, and direct calls to staff.
  • Answered phone calls and messages for 35 -physicians in orthopedic medical facility, scheduling appointments, and handling patient inquiries.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Patient Care Coordinator

MHEALTH Fairview
Woodbury , MN
04.2014 - 10.2020
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Delivered excellent patient experiences and direct care.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Education

General

Black Hills State University
Spearfish, SD

Skills

  • Quality Patient Care
  • EMR Systems
  • Software Applications
  • Collecting Intake Information
  • Critical Thinking
  • Reading Comprehension
  • Computer Proficiency
  • Patient Health Information Access
  • Clerical Support
  • Route Messages
  • Schedule Patients
  • Organization and Time Management
  • EHR Software
  • Answer Telephones
  • Reminder Calls
  • Hematology Oncology
  • Knowledge of Office Equipment
  • Handling Complaints
  • Call Transfers
  • Office Reception
  • Scheduling Appointments
  • Customer Service Skills
  • Epic experience

Timeline

Patient Care Coordinator

MHEALTH Fairview
04.2014 - 10.2020

Medical-scheduler

MHEALTH Fairview
04.2008 - 06.2023

General

Black Hills State University

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Lisa Ness