Lisa Nichols
Fargo,ND
Summary
Accomplished Medical Support Assistant with a proven track record at the U.S. Department of Veterans Affairs, showcasing expertise in Microsoft Office and exceptional communication abilities. Streamlined patient scheduling processes, enhancing efficiency by 30%. Renowned for meticulous record-keeping and a detail-oriented mindset, adept at fostering professional relationships across departments.
Overview
11
11
years of professional experience
Work History
Medical Support Assistant
U.S. Department of Veterans Affairs
07.2023 - Current
- Manage patient inquiries and appointment scheduling, ensuring efficient communication and process flow
- Assist medical staff in maintaining accurate and confidential electronic health records, updating patient information as required
- Coordinate patient check-in and check-out procedures, verify insurance details, and handle payment collection
Legal Administrative Assistant
Maring Williams Law Office, P.C
07.2018 - 02.2023
- Answered and directed multi-line phone calls, ensuring effective communication across two office locations
- Scheduled, coordinated, and adjusted appointments and hearings, maintaining a professional liaison with clients and legal staff
- Prepared and facilitated the delivery of legal correspondence and court documents, adhering to strict legal standards and timelines
- Generated a variety of documents, including contracts and pleadings, utilizing a broad range of software programs to meet attorney requirements
Admission's Representative
Prairie St. John's
11.2021 - 07.2022
- Greeted and welcomed guests, ensuring a hospitable reception both in-person and via phone communications
- Identified emergencies promptly and coordinated effectively to provide or obtain necessary assistance
- Maintained clear and efficient communication with various departments regarding guest arrivals and statuses, in compliance with hospital policies and safety protocols
Legal Administrative Assistant
Rodenburg Law Firm
09.2017 - 07.2018
- Coordinated a variety of appointments, including meetings and hearings, ensuring timely communication and efficient rescheduling as required
- Prepared and processed legal documents, managed electronic filing on court platforms, and executed notarization and scanning duties to streamline case handling
Legal Secretary
O'Day Law Office
04.2017 - 09.2017
- Greeted clients and managed communications, handling a multi-line phone system, fielding inquiries, and coordinating appointment and hearing schedules
- Prepared legal correspondence, drafted professional letters, and maintained accurate indexing of case files to support attorney efficiency
- Filed court documents, composed contracts, and ensured timely submissions of pleadings and motions, adhering to legal guidelines and deadlines
Correspondence Specialist I & II
Noridian Healthcare Solutions
08.2013 - 04.2017
- Processed and posted Medicare-related correspondence and payments, ensuring compliance with CMS policies and maintaining financial accuracy
- Conducted thorough analysis and evaluation to resolve payment issues, reissue payments, and process refunds in line with regulatory standards
- Communicated effectively with stakeholders, providing education to providers and guiding new staff through training on operational procedures
Education
Certificate - Medical Coding
Andrews School
Oklahoma City, OKAssociate of Applied Science - Executive Administrative Assistant
Aakers Business College
Fargo07.2004
Skills
- Proficient in Microsoft Office
- Strong Organizational Skills
- Excellent Communication Abilities
- Detail-Oriented Mindset
- Medical Coding
- Time management
- Communication skills
- Scheduling and calendar management
- Attention to detail
- Problem-solving
- Record keeping
- Quickbooks
Timeline
Medical Support Assistant
U.S. Department of Veterans Affairs
07.2023 - Current
Admission's Representative
Prairie St. John's
11.2021 - 07.2022
Legal Administrative Assistant
Maring Williams Law Office, P.C
07.2018 - 02.2023
Legal Administrative Assistant
Rodenburg Law Firm
09.2017 - 07.2018
Legal Secretary
O'Day Law Office
04.2017 - 09.2017
Correspondence Specialist I & II
Noridian Healthcare Solutions
08.2013 - 04.2017
Certificate - Medical Coding
Andrews School
Associate of Applied Science - Executive Administrative Assistant
Aakers Business College
Similar Profiles
Jean-Paul S. KelloggJean-Paul S. Kellogg
Senior Training Analyst at U.S. Department of Veterans AffairsSenior Training Analyst at U.S. Department of Veterans Affairs
Erika M. Fuentes FigueroaErika M. Fuentes Figueroa
Legal Administrative Specialist at U.S. Department of Veterans Affairs (VBA)Legal Administrative Specialist at U.S. Department of Veterans Affairs (VBA)
Christopher AragaoChristopher Aragao
IT Specialist (Data Management) at U.S. Department of Veterans AffairsIT Specialist (Data Management) at U.S. Department of Veterans Affairs