Lisa Olivar
Brockton,MA
Summary
Highly organized associate offering excellent customer service, organization and time management skills. Well-versed in use of Microsoft Office with strong knowledge of computer fundamentals.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Brockton Public Schools
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Paraprofessional
Brockton Public Schools, Brockton Public School
09.2021 - 01.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Business Analyst
Blue Cross Blue Shield of Massachusetts
12.2008 - 11.2020
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
- Diminished process gaps for claims analysts and mail clerks to ensure optimal productivity.
Healthcare Documentation Specialist
Blue Cross Blue Shield of Massachusetts
11.2003 - 12.2008
- Increased team efficiency by implementing claims processing improvements.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
Medical Claims Supervisor
Blue Cross Blue Shield of Massachusetts
08.1997 - 11.2003
- Served as subject matter expert for non-standard coverage questions.
- Reviewed administrative guidelines whenever questions arose during processing of claims.
- Responsible for the management of claims inventory for a team of 20.
Claims Adjuster
Blue Cross Blue Shield of Massachusetts
05.1989 - 08.1997
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
Education
Some College (No Degree) - Liberal Arts
Massasoit Community College
Brockton, MASome College (No Degree) - Business
Emmanuel College
Boston, MASkills
- Microsoft Office
- Team collaboration
- Scheduling and calendar management
- Professional and mature
- Scanning and copying
- Document editing
- Letter preparation
- Data entry
- Office administration
- Customer service
- File organization
Timeline
Administrative Assistant
Brockton Public Schools
01.2022 - Current
Paraprofessional
Brockton Public Schools, Brockton Public School
09.2021 - 01.2022
Business Analyst
Blue Cross Blue Shield of Massachusetts
12.2008 - 11.2020
Healthcare Documentation Specialist
Blue Cross Blue Shield of Massachusetts
11.2003 - 12.2008
Medical Claims Supervisor
Blue Cross Blue Shield of Massachusetts
08.1997 - 11.2003
Claims Adjuster
Blue Cross Blue Shield of Massachusetts
05.1989 - 08.1997
Some College (No Degree) - Business
Emmanuel College
Some College (No Degree) - Liberal Arts
Massasoit Community College
Similar Profiles
Maxia EtienneMaxia Etienne
Bilingual Paraprofessional at Brockton Public Schools, Brockton Public SchoolBilingual Paraprofessional at Brockton Public Schools, Brockton Public School
Jennifer WalcottJennifer Walcott
Grade 5 Launch Teacher at Brockton Public SchoolsGrade 5 Launch Teacher at Brockton Public Schools
Brittany MulveyBrittany Mulvey
Pre-Kindergarten Teacher at Brockton Public SchoolsPre-Kindergarten Teacher at Brockton Public Schools
Sheriff YussuffSheriff Yussuff
Residential Counselor at Judge Rotemburg Educational CenterResidential Counselor at Judge Rotemburg Educational Center
Kaitlyn ReardonKaitlyn Reardon
Food Service Worker at AramarkFood Service Worker at Aramark