Open To Work
LISA O’ROURKE
Rocky Hill,CT
Summary
Diligent, organized, and meticulous administrative professional with over twenty years of experience. Effective communicator, adaptable, and analytical person. History of contributing to a team effort in the achievement of goals.
Diligent Administrator with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Shepard Steel, Co, Inc.
09.2022 - Current
- Implemented filing systems that enhanced document retrieval and improved overall organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Operations - Customer Care Agent
Jefferson Radiology
07.2021 - 11.2021
- Customer Service: Greet incoming patients and verify patients’ information.
- Collected co-payments per each patient’s insurance requirements.
- Entered scheduling and registration information into Radiology Information System (RIS).
- Verified patient insurance eligibility, and processes all image requests, scans, or processes documents into RIS to ensure authorization for HIPAA compliance.
Administrative Assistant
GKN Aerospace
01.2018 - 10.2020
- Diverse office and administrative responsibilities for a Sweden-based manufacturer of parts for commercial and military applications. Reported to Human Resources. Supplied support to C-Level executives. Managed expense reports and created purchase requisitions and orders using SAP.
- Greeted visitors, answered phones, distributed mail, coordinated meetings (in-house and outside), and tracked conference room bookings in Outlook.
- Ordered, stocked, and distributed office supplies and maintained inventory utilizing Excel including pivot tables, customized chart appearances, and graphics. Setup PowerPoint slides for presentation. Managed constantly changing calendars.
- Coordinated travel arrangements, read emails, updated files, responded to inquiries, and scheduled appointments for the COO.
- Ensured all Export Controls Security and Safety sign-in.
- Maintained company policy and procedures.
- Managed confidential/sensitive information and assisted Human Resources with recruiting events and projects including Christmas parties and summer picnics.
Service Administrator
Connecticut Business Systems (a Xerox Company)
07.2016 - 10.2017
- Managed the company’s car fleet program including maintenance, mileage, toll charges, and insurance.
- Generated daily, monthly, and quarterly reports for Vice President, Directors and Service Management team.
- Scheduled meetings for service personnel including food and travel arrangements.
- Maintained Xcelerate website, and onboarding schedules for new hires.
- Processed correspondence transcription and dictation.
- Coordinate with drivers for vehicle change.
- Coordinated Panel Interviews with Service Managers and Directors,’ as well as documented minutes of staff meetings.
Programmer
Data-Mail
11.2004 - 09.2015
- Reported to Director of Data Processing for this direct mail company.
- Prepared client database information for high-volume mail merges and production of large direct mail marketing/advertising campaigns.
- Enter new jobs in the DP3 system.
- Converted and processed client’s data and ran merges/purges.
- Analyzed mailing specifications, data, and artwork for production mailing.
- Provided troubleshooting of IT and laser operation issues.
Office Manager
NewTech Direct
07.1997 - 10.2004
- Reported to the President with responsibility for managing three departments (Data-processing, account services, and laser) for a direct mail company.
- Supervised twelve including four programmers, four account representatives, and four laser department employees. Managed hiring, training, performance evaluations, and coaching of personnel.
- Assisted in Project Management for the new division.
- Scheduled Data Processing and Laser Department jobs for production.
- Ordered office equipment and supplies.
- Established and maintained standard policies for computer programmers and correspondence standard forms.
- Responded to clients’ and vendors’ inquiries when a call is received.
- Daily production meetings to discuss progress, daily updates, and solutions.
- Created annual budget in Excel for the departments and reported to CFO.
- Assisted Accounts payable with inputting, proofreading, and printing invoices.
- Prepared quotes for mailings; assisted accounting with bookkeeping and invoicing.
- Performed data processing duties and proofreading.
Education
Associate in Science Degree - Computer Programming
Bergen Community College
Paramus, New Jersey01-2004
Skills
- Microsoft Office
- Office administration
- Customer service
- Data entry
- Administrative support
- File organization
- Customer relations
- Clerical support
- Scheduling
- Appointment scheduling
- Invoice processing
- Documentation and reporting
- Mail handling
Timeline
Administrative Assistant
Shepard Steel, Co, Inc.
09.2022 - Current
Operations - Customer Care Agent
Jefferson Radiology
07.2021 - 11.2021
Administrative Assistant
GKN Aerospace
01.2018 - 10.2020
Service Administrator
Connecticut Business Systems (a Xerox Company)
07.2016 - 10.2017
Programmer
Data-Mail
11.2004 - 09.2015
Office Manager
NewTech Direct
07.1997 - 10.2004
Associate in Science Degree - Computer Programming
Bergen Community College