Lisa Palmeri
Wallkill,New York
Summary
Result-driven and adaptable professional excelling in independent work and recognizing the importance of seeking assistance when necessary. Strong command of written and verbal communication, including exceptional spelling and grammar skills, well-equipped to effectively convey ideas and information. Honed customer service abilities through experience in the retail industry and working with the elderly, providing exceptional support and satisfaction.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Highmark Western and Northeastern New York
09.2022 - Current
- WFH
Home Health Care Aide
Horizon Home Care & Hospice
08.2021 - Current
Home Health Aide
LHC Group/Willcare
02.2017 - 12.2022
Customer Service Representative
Optum
12.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Associate
Walmart
01.2007 - 05.2009
Pharmacy Technician
Eckerds Pharmacy
06.1999 - 01.2003
Lead Teacher Infant Room
New Paltz Child Care Center
09.1995 - 03.1997
Skills
- Scheduling
- Customer service
- Written Communication
- Written Correspondence
- Computer Skills
- Accuracy
- Home health
- Conflict Management
- Conflict Resolution
- Advocating for children's services
Languages
English
Timeline
Customer Service Representative
Highmark Western and Northeastern New York
09.2022 - Current
Customer Service Representative
Optum
12.2021 - 08.2022
Home Health Care Aide
Horizon Home Care & Hospice
08.2021 - Current
Home Health Aide
LHC Group/Willcare
02.2017 - 12.2022
Customer Service Associate
Walmart
01.2007 - 05.2009
Pharmacy Technician
Eckerds Pharmacy
06.1999 - 01.2003
Lead Teacher Infant Room
New Paltz Child Care Center
09.1995 - 03.1997
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