Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lisa Patterson

Groton,CT

Summary

With a proven track record at Amcon Services, I excel in client relationship management and administrative support, ensuring top-notch customer service and efficient data handling. Leveraging skills from diverse roles, I've significantly enhanced operational efficiency and customer satisfaction, embodying a confident approach to problem-solving and team collaboration.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CDL Truck Driver

Amcon Services
02.2022 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided accurate information about products and services to customers.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.

Warehouse Assistant

Bonnie Plants
02.2018 - 08.2023
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Supervised planting, cultivating, harvesting, storage, and marketing activities for all crops.
  • Coordinated the maintenance of farm equipment, machinery, buildings, fences, and other infrastructure.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Lead Animal Transporter

Royal Paws
08.2020 - 02.2022
  • Prepared detailed reports of daily activities for management review.
  • Ensured that all customer queries were handled quickly and professionally.
  • Developed positive relationships with customers through friendly interactions.
  • Helped transport rescued animals to veterinary clinics or foster homes.
  • Coordinated transportation arrangements for all trained animals across the country.
  • Monitored animals during transport to ensure their safety and comfort.
  • Administered first aid treatments when necessary prior to transporting animals for further medical attention.
  • Warmly greeted clients and their pets making each feel welcome and safe.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
  • Operated transport vehicle and carefully followed all safety protocols and procedures.

Education

Associate of Science - Medical Administration

University of Phoenix
Tempe, AZ

Certificate CPC And CPB - Medical Coding And Medical Billing

AAPC
Norwich, CT
01-2025

Skills

  • CPT coding
  • ICD-10-CM coding
  • Customer Relationship Development
  • Medical terminology
  • Time Management Expertise
  • Office Administration
  • Accurate Transaction Tracking
  • Quickbooks
  • Excel
  • Microsoft office
  • Data entry and management

Accomplishments

    Associates Degree - Medical Administration

    Medical Coding and Billing Certifications (In progress through AAPC)

    Medical Terminology Certification (AAPC)

    Bonnie Plants Extra Mile Award - 2022

Certification

AAPC Certification CPC and CPB

Timeline

CDL Truck Driver

Amcon Services
02.2022 - Current

Lead Animal Transporter

Royal Paws
08.2020 - 02.2022

Warehouse Assistant

Bonnie Plants
02.2018 - 08.2023

Associate of Science - Medical Administration

University of Phoenix

Certificate CPC And CPB - Medical Coding And Medical Billing

AAPC

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Lisa Patterson