Lisa Piazza
Wilmington,MA
Summary
Results-driven manager with expertise in staff management, customer complaint resolution, and scheduling optimization. Committed to fostering team collaboration and leadership development.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Manager
Cowabungas
North Reading, Massachusetts
09.2023 - Current
- Managed scheduling and workflow to optimize staff productivity and service delivery.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
Sales Associate
Childrens Place Inc.
Watertown, Massachusetts
07.1999 - 02.2008
- Assisted customers with product selections and inquiries in a friendly manner.
- Maintained store appearance through organized merchandising and product displays.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory by restocking shelves and tracking product availability.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Dry Cleaner front desk
central drapery
Newton, Massachusetts
04.2007 - 01.2008
- Maintained cleanliness and organization in work areas.
- Sorted and tagged garments for proper cleaning methods.
- Assisted customers with service inquiries and garment selection.
- Inspected garments for damages before and after cleaning.
- Collaborated with team members to streamline workflow processes.
- Greeted customers, collected items, and recorded contact information.
- Attached tags to identify customer items.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Provided customers with information about pricing, payment options and special offers available.
- Maintained customer service standards by greeting and assisting customers with their orders.
Education
High School Diploma -
Cambridge Rindge And Latin
Cambridge, MA06-1999
Skills
- Staff management
- Scheduling optimization
- Customer complaint resolution
- Employee recruitment
- Leadership development
- Team collaboration
Certification
SERV Safe and ServSafe allergen
Timeline
Manager
Cowabungas
09.2023 - Current
Dry Cleaner front desk
central drapery
04.2007 - 01.2008
Sales Associate
Childrens Place Inc.
07.1999 - 02.2008
High School Diploma -
Cambridge Rindge And Latin