Lisa Pitts
Hillsboro,OH
Summary
Dynamic Regional Manager with a proven track record at Wild Bills Tobacco, excelling in strategic planning and staff development. Enhanced operational efficiency and customer satisfaction through effective coaching and streamlined processes. Skilled in inventory management and fostering a culture of continuous improvement, driving growth initiatives and empowering teams for success.
Knowledgeable with proven track record in overseeing multiple regions and coordinating cross-functional teams to achieve strategic goals. Successfully led initiatives that improved operational efficiency and drove revenue growth. Demonstrated expertise in team leadership and strategic planning.
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with efficient blood collection techniques and maintaining patient comfort. Utilizes sterile procedures and accurate record-keeping to ensure high-quality care. Knowledge of phlebotomy best practices and strong interpersonal skills for patient interactions.
Healthcare professional with comprehensive experience in blood collection and phlebotomy. Known for precise venipuncture skills and maintaining high standards of patient care. Dependable team player with focus on collaboration and adaptability in dynamic clinical settings.
Overview
28
28
years of professional experience
Work History
Regional Manager
Wild Bills Tobacco
Ohio
11.2024 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for multiple locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Operations Manager
Cheap Tobacco
Ohio
11.2003 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Office Manager
Watchful Eye Security
Ohio
01.1998 - 10.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Education
Certified Medical Assistant
Ohio School of Phlebotomy
Columbus, OHEkg Technician
Ohio School of Phlebotomy
Columbus, OHParamedical Examiner
Ohio School of Phlebotomy
Columbus, OH07.2025
Licensed - Phelbotomy
Ohio School of Phlebotomy
Columbus, OH06.2025
Bachelor - Criminal Justice
Ashford University
San Diego, CA06.2010
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
Timeline
Regional Manager
Wild Bills Tobacco
11.2024 - Current
Operations Manager
Cheap Tobacco
11.2003 - 11.2024
Office Manager
Watchful Eye Security
01.1998 - 10.2003
Certified Medical Assistant
Ohio School of Phlebotomy
Ekg Technician
Ohio School of Phlebotomy
Paramedical Examiner
Ohio School of Phlebotomy
Licensed - Phelbotomy
Ohio School of Phlebotomy
Bachelor - Criminal Justice
Ashford University