Lisa Pleasant
Dallas,TX
Summary
Dynamic customer service professional with extensive experience at SBC Communications, excelling in conflict resolution and upselling techniques. Known for building strong customer relationships and enhancing satisfaction through clear communication and dependability. Proven ability to manage high-stress situations while maintaining professionalism, contributing to increased loyalty and repeat business.
Committed and hardworking Customer Service Representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Trustworthy and dedicated Customer Service Representative with 10+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
34
34
years of professional experience
Work History
Cashier
Two Podners
Dallas, TX
07.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with inquiries, providing prompt and courteous service to enhance satisfaction.
- Maintained cleanliness and organization of checkout area, contributing to a positive shopping environment.
- Trained new cashiers on operational procedures and customer service standards, fostering team development.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Cashier
Henderson Chicken
Dallas, TX
01.2021 - 07.2025
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Increased sales of promotional items by informing customers about current offers.
House Wife
At Home
Dallas, TX
11.2002 - 01.2021
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative/Salesperson
SBC Communications
Dallas, TX
08.1997 - 10.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Customer Service Representative
Texton
Garland, TX
07.1992 - 09.1997
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School -
Lake Highlands High School
Dallas, TX05.1979
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Professionalism and courtesy
- Multitasking and organization
- Clear communication
- Upselling techniques
- Dependability and reliability
- Basic math
- Time management skills
- Data entry
- Honest and dependable
Timeline
Cashier
Two Podners
07.2025 - Current
Cashier
Henderson Chicken
01.2021 - 07.2025
House Wife
At Home
11.2002 - 01.2021
Customer Service Representative/Salesperson
SBC Communications
08.1997 - 10.2002
Customer Service Representative
Texton
07.1992 - 09.1997
High School -
Lake Highlands High School