Lisa Ramoska

Managed the intake process by assisting families with enrolling their children in services and ensuring all documentation was completed accurately. Supervised and supported team of over 50 staff, coordinated schedules, ensured compliance with company policies, and acted as primary point of contact for employees and families. Conducted routine operational and compliance audits to ensure adherence to organizational standards, identified improvement areas, and implemented corrective actions to enhance service delivery.

• Coordinated daily operations to ensure efficient scheduling of therapy sessions and staff assignments.
• Developed and implemented process improvements resulting in enhanced patient care and service delivery.
• Trained and mentored new staff on center protocols, fostering a collaborative team environment.

During my time at Array Behavioral Care as a Access Center Representative I managed incoming patient referrals and collected accurate patient information from hospitals and healthcare providers. Coordinated and scheduled appointments and meetings between patients and physicians while ensuring timely communication. Reviewed and verified medical documentation for accuracy and completeness before processing and forwarding to the appropriate departments. Maintained patient confidentiality, provided excellent customer service, and ensured all records complied with organizational policies and healthcare standards.

• Developed and implemented engaging lesson plans aligned with educational standards.
• Fostered a positive learning environment, enhancing student participation and collaboration.
• Conducted assessments to evaluate student progress and adjust instructional strategies accordingly.
• Mentored and trained new teachers on curriculum delivery and classroom management techniques.
• Collaborated with parents to discuss student development and address any concerns effectively.

Managed daily store operations, including opening and closing procedures.

• Counted cash drawers, balanced registers, and completed daily deposits with accuracy.

• Created and managed employee schedules to optimize staffing and enhance operational efficiency.

• Provided excellent customer service while resolving customer concerns and complaints in a professional manner.

• Supervised and supported team members, fostering quality service and compliance with company policies.

• Trained new employees on customer service standards, cash handling, and operational procedures.

• Maintained a clean, organized, and well-stocked store environment.

• Assisted with inventory management, ensuring safety and food handling standards were consistently met.