Lisa Rickard

Excellent customer service skills.

Safety training for passengers and co- workers, first aid and first aid equipment training

• Utilize outstanding interpersonal skills to serve customers of all ages, personalities, cultures and backgrounds and promptly resolve issues and concerns.

• Performed professional residential cleaning services for private clients, adhered with established safety and security protocols and worked collaboratively to exceed service delivery goals.

• Ensured safety and supervision of students, developed and facilitated curriculum and managed daily school operations and events.
• Coordinated staff training, managed student enrollment, handled financial accounting and supervised vendor relations.
• Assessed individual student needs to ensure optimum skills advancement, conferred with parents and staff to evaluate progress and worked as a team to maintain an engaging and inclusive student learning environment.

• Managed daily operations of a full service veterinary clinic including client services, scheduling and supervision, staff training, and supervision and marketing and promotions.
• Handled payroll services, managed inventory and supplies and prepared monthly performance reporting.
• Maintained operational efficiency and client satisfaction by building rapport, problem solving, active listening and anticipating and resolving needs and expectations.

• Facilitated a wide variety of curriculum, coordinated classroom activities and events, trained teaching staff and maintained a safe and secure environment.
• Resolved challenging situations with poise and diplomacy and responded appropriately to emergency and security related events.