Lisa Roby
Akron
Summary
Experienced with customer relationship management, high levels of customer satisfaction and retention. Uses communication techniques to drive sales and customer loyalty. Track record of effectively working with team members to achieve sales and maintain positive work environment.
Overview
9
9
years of professional experience
Work History
Sales Associate
Omni Direct Solutions
04.2025 - Current
Called current customers to upsell additional home protection plans to help them save money on home repair costs.
Worked in retentions to save contracts from cancellation.
Inbound calls from various lines of business to upsell new and current customers or convert from on bill to off bill billing.
Consistent top sales performer.
Preventative Healthcare Advisor
Lifeline Screening of America
11.2022 - 06.2024
Inbound calls from new and current clients to schedule health screenings.
Made recommendations for additional tests based on risk factors.
Consistent top sales performer
Customer Service Representative
The Tribune Chronicle
11.2019 - 02.2020
Inbound calls from customers regarding bill payments, and resolved missed delivery issues,
New account setup and retentions to ensure customer satisfaction.
Account Manager
VXI Global Solutions LLC
07.2016 - 01.2019
Outbound calls to former customers to earn their trust and restart their accounts.
Made recommendations for the perfect tv package to suit their needs.
Promoted to floor support for new agents
Consistent top sales performer.
Education
High School Diploma -
Campbell Memorial High School
Campbell, OHSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Conflict Resolution
- Adaptability
- Active listening
- CRM proficiency
Timeline
Sales Associate
Omni Direct Solutions
04.2025 - Current
Preventative Healthcare Advisor
Lifeline Screening of America
11.2022 - 06.2024
Customer Service Representative
The Tribune Chronicle
11.2019 - 02.2020
Account Manager
VXI Global Solutions LLC
07.2016 - 01.2019
High School Diploma -
Campbell Memorial High School