Lisa Sanchez
Las Vegas,NV
Summary
Dynamic individual with hands-on experience in building trust with people and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Practice Manager
Access Health Dental
Las Vegas, NV
05.2014 - 05.2015
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Answered phones with knowledge of knowing I was the first encounter of the office
- Kept two steps ahead of Doctor at all times
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
Dental Office Manager
Hillcrest Dental
Las Vegas, NV
08.2006 - 07.2011
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Dental Receptionist
Dr. Mak and Dr Kliegers Office, DDS. INC
Pasadena, CA
01.2003 - 07.2006
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.,
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Expedited appointment scheduling through effective utilization of office management software systems.
Cashier Team Lead
Bath & Body Works
Arcadia, CA
09.2001 - 05.2003
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Arroyo High School
El Monte, CAMedical Assistant Certificate -
Northwest Career College
Covina, CASkills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Records management
- Human resources
- Workflow planning
- Electronic health records
- Strategic planning
- Client consulting
Timeline
Practice Manager
Access Health Dental
05.2014 - 05.2015
Dental Office Manager
Hillcrest Dental
08.2006 - 07.2011
Dental Receptionist
Dr. Mak and Dr Kliegers Office, DDS. INC
01.2003 - 07.2006
Cashier Team Lead
Bath & Body Works
09.2001 - 05.2003
Arroyo High School
Medical Assistant Certificate -
Northwest Career College