Lisa Scott
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Race/Sportsbook Ticket Writer
BetMgm@Bellagio
Las Vegas, NV
05.2023 - Current
- Provided customer service to patrons, including answering questions and resolving disputes.
- Processed wagers in a timely manner for both in-person and phone customers.
- Verified identification of customers to ensure compliance with state gaming regulations.
- Adhered to company policies and procedures when processing bets, cashing tickets, and handling money.
- Maintained accurate records of all betting transactions throughout the day.
- Assisted customers with selecting appropriate wagers based on their individual needs.
- Resolved customer issues quickly and professionally while providing excellent customer service.
- Educated new employees regarding proper protocol for accepting sports wagers from customers.
Race/Sportsbook Teller
Westgate Resorts
Las Vegas, NV
12.2016 - 03.2023
- Writing wagering tickets for both Race and Sports customers
- Opening/closing teller transacting 500k-1m per shift
- Strong math and till reconciliation
- Providing excellent customer service and establish rapport with VIP Race/Sportsbook customers
- Providing equipment maintenance as required
- Training on Title 31 Laws
- Passionate about building customer relationships and defusing customer situations
- Lead teller with enrolling and greeting Westgate Football Super Contest contestants and proxy each year
- Setting up all sports mobile apps and explaining to all customers the fundamentals of sports betting online
- Including enrolling them in Play Plus.
Sales Manager
Ebay Store
Las Vegas
Accounts Payable Manager
Ahern Rentals
Las Vegas
Education
Some College (No Degree) - Accounting And Business Management
New York University
New York, NYSkills
- Customer service expertise
- Promotions understanding
- Interpersonal Communication
- Security Protocols
- Problem-solving abilities
- Teamwork and Collaboration
- Team building
- Organizational Skills
- Time management abilities
- Effective Communication
- Multitasking
- Problem-solving aptitude
- Professionalism
Contact - Personal Statement
Customer-oriented support professional looking to use my interpersonal and problem solving skills to deliver swift and accurate resolutions. I am personable, communicative and am a detail oriented team player. Proven results. My customer service skills are both professional and respectful and have resulted in high retention. Ranked Westgate Resorts to 4 star hotel due to my 1000+ reviews from guests and customers in 2017 and 2018.
Timeline
Race/Sportsbook Ticket Writer
BetMgm@Bellagio
05.2023 - Current
Race/Sportsbook Teller
Westgate Resorts
12.2016 - 03.2023
Sales Manager
Ebay Store
Accounts Payable Manager
Ahern Rentals
Some College (No Degree) - Accounting And Business Management
New York University