Lisa Setien

General Manager

High Jackers Restaurant

05.2001 - 05.2023

Carefully interviewed, selected, trained, and supervised staff.
Set clear expectations and created positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Maintained payroll information by calculating, collecting, and entering data.
Updated employee files with new details such as changes in address or salary levels.
Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
Reconciled bank and payroll records routinely to verify accuracy.
Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Identified team weak points and implemented corrective actions to resolve concerns.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Worked with qualified chef to diversify menu with new offerings.
Monitored food inventory and supplies to prevent waste.
Planned and executed promotions and special events in close collaboration with management.
Controlled food costs and managed inventory.
Directed food preparation and cooking activities to meet health and safety standards.
Controlled expenses and boosted profitability by managing food and labor costs.
Brainstormed and implemented creative event concepts and themes.
Performed event coordination for larger parties and gatherings.
Consulted with customers to determine objectives and requirements for events.
Planned and implemented fundraising events.