LISA SREY
Gibbstown,NJ
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Union Mill Oral Surgery
115 Union Mill Road Mount Laurel New Jersey
05.2024 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Assistant Manager
main street dental
mullica, NJ
01.2023 - Current
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Monitored sales performance to identify potential areas for improvement
- Prepared monthly sales reports and presented them to senior management
- Facilitated month-end closing processes, invoicing and journal entries.
Front Desk Coordinator
main street dental
swedesboro, NJ
02.2022 - 01.2023
- Demonstrated excellent customer service skills when answering phones and responding to inquiries
- Processed payments for services rendered utilizing the company's software system
- Greeted customers in a friendly and professional manner, providing information about services offered
- Prepared correspondence such as letters, memos and emails for various departments
- Resolved guest issues with creative solutions, escalating major concerns to management.
Dental Assistant
Team Dental
Philadelphia, US
06.2015 - 07.2018
- Prepared and sterilized dental equipment before procedures
- Provided chair-side assistance during operative, preventive, periodontal, and prosthetic dental procedures
- Followed radiation exposure precautions during scans to protect patients from harm
- Took digital X-rays and intraoral photographs
- Provided support to other staff members as needed during busy times at the clinic.
Education
Completed coursework towards GED in Dental assistant -
Brightwood Career Institute
philadelphia, pa04.2016
LSGED -
job corp
lopez, pa12.2011
Skills
- Problem-solving
- Dentrix
- Insurance verification
- Staff Management
- Scheduling and Coordinating
- Dental Assistant Certification
- Radiology Certification
- Cpr certification
- Customer Service
- Scheduling appointments
- Telephone Etiquette
- Problem-solving skills
Timeline
Front Desk Receptionist
Union Mill Oral Surgery
05.2024 - Current
Assistant Manager
main street dental
01.2023 - Current
Front Desk Coordinator
main street dental
02.2022 - 01.2023
Dental Assistant
Team Dental
06.2015 - 07.2018
Completed coursework towards GED in Dental assistant -
Brightwood Career Institute
LSGED -
job corp