Lisa Stacey
Big Pine Key,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Field Service Representative
Solid Waste Authority Of Palm Beach County Florida
West Palm Beach, FL
12.1990 - 07.2013
- Developed strong relationships with clients by providing excellent customer service.
- Prepared detailed service reports for each job assignment.
- Resolved customer complaints quickly and professionally.
- Ensured compliance with company policies, procedures, and safety standards.
- Coordinated with other departments when additional resources or personnel were needed.
- Assisted in the development of new processes and procedures related to field service operations.
- Traveled regularly between assigned locations as needed for service calls.
- Submitted reports to customer service office following field visits.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Completed scheduled appointments on time to drive quality service.
Customer Service Representative
Palm Springs Utility
Palm Springs, FL
1987 - 1990
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier Team Lead
Winn Dixie Supermarket
Lake Worth, FL
1982 - 1988
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
Education
High School Diploma -
John I Leonard Adult Education Center
North Green Acres, FL06-1981
Skills
- Service Documentation
- Schedule Management
- Work Order Preparation
- Service Calls
- Workflow Optimization
- Field Operations
- Customer Relations
- Excellent Communication
- Reliability
- Active Listening
- Self Motivation
- Problem-Solving
- Organizational Skills
- Teamwork and Collaboration
- Decision-Making
Timeline
Field Service Representative
Solid Waste Authority Of Palm Beach County Florida
12.1990 - 07.2013
Customer Service Representative
Palm Springs Utility
1987 - 1990
Cashier Team Lead
Winn Dixie Supermarket
1982 - 1988
High School Diploma -
John I Leonard Adult Education Center
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