- Knitting and Crocheting
- Participating in cultural exchange programs and homestays
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- Enjoy participating in [activity] for overall physical and mental well-being
- Documenting and sharing travel experiences
- Reading
- Fundraising Events
- I enjoy cooking for friends and family gatherings
- Watching Movies and TV Shows
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Swimming
Lisa Stephens
Goose Creek,SC
Summary
At Verizon Wireless Corporation, I play a key role in enhancing service offerings. A proven track record of embracing the changes that relate to growth and efficiency improvements. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. A hardworking and passionate job seeker with strong organizational skills eager to secure the position as a Consumer Case Champion Analyst. Ready to help the team achieve company goals. Customer Service innovator with hands-on experience skilled in identifying opportunities for technological enhancements and implementing effective solutions. With a positive attitude and a willingness to take on added responsibilities to meet team goals. Qualified with a solid background in customer service and problem-solving I bring the ability to quickly learn and apply data analysis techniques and tools such as Excel. Ready to use and develop these skills in the Consumer Case Champion Analyst role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Consumer Case Champion Team Analyst
Verizon Wireless Corporation
09.2024 - Current
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
CS-Technology Champion II
Verizon Wireless
02.2006 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Verizon Wireless
04.2005 - 02.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
MBA - Business
Charleston Southern University
Charleston, SC05.2026
Associate of Arts - Business
Trident Technical College
Charleston, SC05.2010
Associate of Science - Biology
Trident Technical College
Charleston, SC05.2008
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Continuous Improvement
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
Affiliations
- Graham AME Church Member
- Cathedral Academy PTA
- Member of the Athletic Booster Club for Cathedral Academy
- Volunteer at the Arthur Christopher Community Center
- Women of the World Member
- Verizon Bold Member
Certification
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- SC Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Nursing Assistant (CNA)
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- Notary Public for the state of South Carolina
Interests
Timeline
Consumer Case Champion Team Analyst
Verizon Wireless Corporation
09.2024 - Current
CS-Technology Champion II
Verizon Wireless
02.2006 - 09.2024
Customer Service Representative
Verizon Wireless
04.2005 - 02.2006
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- SC Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Nursing Assistant (CNA)
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- Notary Public for the state of South Carolina
MBA - Business
Charleston Southern University
Associate of Arts - Business
Trident Technical College
Associate of Science - Biology
Trident Technical College
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